Concentra Urgent Care

Still have to wear a mask, when everyone including staff is wearing it wrong. Stop with the masked already.

I went to get treatment for an injury. The staff was friendly and professional. The place was clean

I had went to Concentra to get a drug test done for my new job and I have never been. The workers were really nice, the place was clean and had cute decorations up. I did have to wait pretty long but that is too be expected so I don’t blame anyone.

Most rude receptionist I have ever met. I went in at 12 in the afternoon to get a drug test and physical done for a job I got hired at, I told the receptionist and she told old me it would be a 2-3 hour wait. She goes on to tell me I can return at a later time because they’re open 24 hrs. I come back 3 hours later and she tells me I can no longer do the physical. When I ask her why she sent me away saying I can come back later she responds, “I said you can come back. I didn’t guarantee you’ll be seen. ” Which took me by complete surprise and upset me because this was for employment and she was putting my job on the line. When I told her that I need to have this done and that I told her I had to do a physical she claimed I never did. I gave her my paperwork, she wrote her email on it and asked me to send over my voucher/code and when I did she gave me no further instructions. I waited 2 additional hours and approached her and asked when I’ll be seen to which she responded, “You never gave me your paperwork. How am I suppose to help you with no paperwork? ” To which I responded that I did give it to her and showed her where she wrote on my paper. She practically snatched it out of my hand and asks for ID. I email her a photo of my ID and I wait there in front of her waiting for further instructions considering the fact that she said nothing to me for 2 hrs knowing she didn’t ask for my complete paperwork and expecting me to know what she needs without telling me. Right after I emailed my ID, I was called in. This woman deliberately wasted my time, was extremely rude to me and showed me absolutely no respect from the moment I walked in. It took 7 hours just to do one drug test. HALF of what I originally went in for.

Don't get here at 6am to be the 1st one in at 7am when they open. They don't honor your time.
I'm forced to come here because of work but I hate it

I was there between 5: 30-6 am Saturday 10/22. The guy at reception was the rudest person I have ever encountered in ANY facility! If you don’t like your job … CHANGE IT! You sir have no business being in the medical field as a front office receptionist! You should be fired! Telling me “do you want the services or not”? Simply beautiful I was asking question is unacceptable!

From the office staff, Dr’s, surgery all the way to therapy. I was truly blessed to have all and equally grateful. Thank you all for putting me back on track! Respectfully
Bobby Gil

Went for a Hepatitis B vaccine and called ahead but was told just to walk in. I was surprised that I had to wait behind all other urgent care people when I would have rather made an appointment.

There were 0 people in the lobby and i was told there was going to be a 2 hour wait time to take a urine test. Terrible customer service and staff. 12/4/22 @440 pm

The station assistance were extremely rude and we're very chatty with each other instead of taking care of the guests. I don't mind wearing a mask because of the times that we're at right now but they were insistent and demanding about it yet some of them were not wearing masks and they were allowing people that they were having great conversations with not wearing masks. Be consistent and don't make people wait 3 hours for a drug test

Professional is written all over staff, friendly environment truly dedicated to all patients, it looks Clean, smell Clean, feels Clean.

Don’t come over here if you want to get a drug test for employment. It took too long to wait. I was told to wait 1 & 1/2 hours with only 2 people ahead of me. This place is ridiculous. Don’t waste your time. Go to other place!

From the questioner to doctor are poor quality. Went there for injury treatment so I could get some improvement. Was told by 2 doctor "This is your new normal". Did not look at me just said "you look fine, your good to go home" Glad I wasn't terminal probably would have said "your going to die, live with it! "

Great experience, friendly staff, after hours support. Parking was easy as well. Wait time was short.

I always had good experiences with the Long Beach and Cerritos locations. Sadly both are closed. I went to the la palma location 3 different times and they were horrible. They close early and are rude. The Anaheim location was friendly and got me in and out quickly. All their staff was very professional and kind.