Concord INFINITI Service

Service reps very informative and helpful. Service completed ahead of schedule. Customer service is good. No Gpay. Waiting lounge cramp with both Nissan and Infinity customers.

One phone call did it all. Tried to make 1st service appt. But girl I talked to was not polite. Everything she said had a nasty tone. Unbelievably horrible customer service.

Excellent staff interaction!
Very efficient, very exciting!
You can feel the electricity in the air! Thank you Johnnyv

I called them and talk to one of them. I asked them if my car needs to do body Repair. He said come. There is no need to make an appointment. First come, first served. When I went there, the lady who is involved with the customer, said they Do not have body repair at all! I called the same number that I got from Google, and in front of her, nobody even answer. So, make sure to call and write the name of the person that you talk with them.

Annalise did an outstanding job as my service advisor and I'm extremely pleased with the repair and service I received for my 2016 Q50. I highly recommend using Concord Infiniti

Friendly staff.
Quick checkin.
Lost a star, oil change and tire rotation took 90 mins.

I always enjoy the drive over to this location. Staff are always ready to assist their customers. My experience with them have always been good. I am a happy customer

I had my vehicle serviced at this location. I had my 2021 Infinity Q50 engine replaced and after it was replaced oil was leaking. I brought it back and they repaired it, I was told the car was ready to be picked up.
When I went to the office to get the paperwork from the advisor, she was rude. She yelled at me to "get out of her office, I need privacy" (there is open access to the service department)
I proceeded to stay outside on the parking lot. Not knowing what to do.
When she eventually came out, she stated she had a "bad day"
she then ordered me to see the cashier in a rude tone.

I do understand that bad days happen, but it does not give any right to get it out on a customer. If this specific service advisor had a bad day, it would have been best to not deal with the public.

I hope this does not happen to anyone else. As it's a bitter experience. It completely ruined my day as a customer.

If this review reaches any of the higher ups at this location, please note it should be looked into it. As a customer I will not return.