Costco Tire Center, Vacaville CA

Worst tire shop that I have dealt with. They seem to have no incentive to help customers.

I bought tires from here last fall, and this spring I noticed all my tire balance weights laying in my driveway. This is supposedly under warranty. I made an appointment 10 days ahead of time. I dropped off my vehicle 15 minutes early for them. 30 minutes after my scheduled appointment time they told me that they did nothing to my vehicle and wouldn't work on it. They just took off one lug nut then parked my vehicle in the lot. When I went to pick it up they handed me that lug nut and told me that they are 3 weeks out for appointments. So in the end I wasted a month of my life waiting for them to fix THEIR mistake. And the best they could do was take off a lug nut and hand it to me, actually making my vehicle worse off. I recommend that nobody takes their vehicle to Costco for tires because there are so many better shops in the area. Any other shop, really.

This experience especially stung because my time is very limited at the moment because we just had a baby and getting out of the house is very difficult on the whole family right now. So wasting what little time I have, and potentially causing damage to my vehicle for failing to fix a situation that they caused is unacceptable. Now they expect me to drive my wife and newborn child around in a vehicle that we both know is not properly maintained. I hope that other people read this and save their time and money by simply going anywhere else.

6/15/23: My CostCo Tire Center Vacaville appointment was set up at my convenience a week in advance by friendly professional technician Mark who processed my payment, explained warranty details, and patiently addressed my questions and concerns. Today my vehicle went in at 10: 48 a.m. And done by 11: 17 a.m, allowing me shopping time. My incredibly knowlegeable technical advisor today was Marcus who had been one of my Armijo English students in 2009. Though my Michelin tires purchased were not on sale, I am thoroughly pleased with the 80,000 mile warranty and the full range of auxiliary services guaranteed with this reasonably-priced set of 4 new tires that makes me so glad to be a long-time CostCo member! (: