Costco Vision Center, San Leandro CA

TL;DR: Make sure to follow their COVID precautions such as using the baskets for try ons, get there at least 45 min before the store closes, and make sure you have an authorization code if you're using insurance to purchase. Costco is a great place to get all you need for glasses at an amazing price.

Vision counter for prescription glasses review: make sure you get there early! The store may close at 8: 30 (weekday) but the staff starts locking everything and cleaning at 8pm. Yan was very accommodating of my lateness and helped me pick out frames and lenses for both regular glasses and a pair of prescription sunglasses well after 8pm. She was quick and efficient while also providing me the service I needed and I didn't feel rushed at all. I was in and out trying and buying my 2 pairs of glasses in 20 minutes. As long as you have an idea of what frames you want the staff can work with you to pick out something similar. Costco also took my vision insurance (VSP) and had a $40 off 2 pairs of prescription glasses offer running. However, when using insurance, I would suggest having an authorization code ready to give the staff so you don't end up making multiple trips like I did before this visit. They take emailed prescription copies so no worries if you forgot that at home. Also, any of the glasses frames can be made into prescription sunglasses. They offer a ton of different sunglass finishes and will work with you to see what works best for you and the frame you chose. Fun fact!: You get all the additional "add-ons" like blue light and UV filter for free on your lenses. Other places will definitely charge for each and every individual thing. Lenses for my regular glasses amount to $80 and for the sunglasses was $100. Frames I saw were ranged from $50-$180+ with all the ones below $100 displayed on the walls and the ones above were in the glass counter. They carried a range of options from generic Kirkland brand to name brands.

COVID precautions: If you want to try the frames on, grab a basket or make note of where the baskets are placed. This is for you to place the frames after you've tried them on and so they can disinfect before the next customer tries them. Staff are wearing masks at all times and are seen constantly cleaning and wiping surfaces/frames.

Both my glasses took less than a full week (6 days) to be ready for pick up. On day of pick up I was serviced by Yan again and she patiently helped with adjustments without my prompting. She's very good at her job and I can't appreciate her enough for helping me out so much! Just judging by her service I felt really comfortable and well taken care of. Definitely recommend getting your glasses here.

If I could it negative stars I would! I called and let them know I was running late- Gabby told me I had a 10 minute window- I was in the busy parking lot at exactly 10: 30 and I called and let her know I was just parking and running in. She wouldn’t take me. I mean, I could see if I was pushing it over a few minutes but I literally parked at it was still 10: 30 and she was adamant that I couldn’t come in. This optical center has low stars for a reason!

Horrible. Both glasses bought. Just over a year. Expensive. Left temples of both glasses pop right off just weeks apart right after the warranty runs out. I’m screwed now. What a terrible feeling of being ripped off by these people. Never again!

Mishandled appointment and showed up and the appointment was incorrectly scheduled for another time. Lost several hours stuck in traffic and have to go again.

I ordered contacts a month ago through the San Leandro Costco Optometry Center- I was told that it would take up to 8-10 business days for the order to be filled. I have called multiple times, and It's now been literally 4 weeks. I'm told that if I were to be refunded for the false information on delivery, I would not receive my contact prescription. Still waiting.

Had an appointment at 7pm for an eye exam, upon my arrival the receptionist informs me that there was an issue with the appointment book and they wouldn't be able to see me. Lost half day at work and only think they can say is"Sorry" how unproffessional. Needless to say I will not be rescheduling.