Coventry Pet Resort, Redlands CA

I wish I could actually review based on how it went with our dog, but we never got the chance. My wife called to check availability over month out. They couldn’t give her an answer, took down her info, and said they’d call back. They called her back the next day only to take down more information and said they’d call back again. We waited a week and finally we called them back, only for them to say they had no availability. I understand if they’re already booked, but it shouldn’t be this difficult to get an answer in 2023 when we have calendars and software on computers and cell phones that give you instant data.

10 out of 10,5-Stars, Would Recommend to a Friend - Superb Care, Excellent Customer Service, Knowledgeable Staff, Quality Products and Fair Priced – I am a pet parent to an amazing female, Red Doberman. I have been taking my girl “Rebel” to the Coventry Pet Resort Day Care, for approx one year, since 4months of age. At first, I was very apprehensive. I was a new pet parent, leaving my precious puppy in the hands of strangers. So naturally, I was very present in the faces and ears of any staff I could familiarize myself with. I was full of worry, doubt, concern and had a plethora of questions regarding anything and everything I could fathom. Believe me when I tell you, I was the pet parent that you got to know real quick. The staff was always gracious and willing to accommodate in anyway possible, within their knowledge and reason. Even during the times, in-which it was obvious they were short staffed, at full capacity, or simply not having a good day, leaving staff to minimal patience, energy and attention, they never failed to respectfully and pleasantly address me with whatever I brought to them, and handle Rebel with extreme patience and care. I have utilized the salon services a handful of times and I am very pleased. Although appointments are preferred, I have asked for salon services last minute and they have always fit Rebel in, at some point that day. I imagine the back-end of the facilities to be very clean and well maintained. Due to the fact that Rebel never comes home dirty, smelly or in any sort of distress. Rebel went thru her first heat cycle and The Coventry handled Rebel and me with superb care and attentiveness. I had zero worries while she was within their care. And that’s a huge deal. Rebel celebrated her 1-year birthday at The Coventry and they made her day the absolute BEST. It was very obvious upon pick-up that Rebel felt extra special that day and she carried a “special” energy clear into the next couple of days. Rebel is always very happy and excited to know she is going to daycare and she is just as happy when I am there to pick her up. Rebel never shows anything but pure JOY when entering, interacting or departing The Coventry. I highly recommend this place for your pet care and needs. I'd like to add, they have a small store front that supplies quality and trusted products. Such as food, treats, toys, bathing and extras. The Coventry is like family now and will always be valued in Rebels world. I am truly grateful to have found this establishment.

We were clients of Coventry for many years. My husband who worked at San Bernardino City Shelter always recommended them. We became acquainted with the owner and we were always pleased with their services for both grooming and over night accommodations. Present time, do not know if they got too big for their britches or what. We have several fur babies (8) so we had them on a rotating schedule. We did this for years and then one day we had to re-schedule an appointment and we were told they would get back to us for a re-scheduled appointment.a week went by we called back and we were told they called us with a new appointment and because we did not call back to confirm they took us off of rotation. I asked them what day and time they called and they could not provide that info. I think somebody just dropped the ball. I was told they were fully booked for months and they could not get us in. Finally 4 months later I was able to get an appointment for my husky mix because they were the only groomer she had ever been to and can be quite difficult. This was this last winter when the blizzard came to the San Bernardino mountains. We called and cancelled as we could not even exit the front door let alone make it down the mountain. They stated they would call us back and again they did not. Called them a couple of weeks later, I was told that it appears that they dropped the ball on the rescheduling but they were now too busy but if anything opened up they would call us, that was four months ago. Sad because I really liked this place but goes to show you that your loyalty to one business sometimes gets you nowhere. Bad customer service provided by the gals that kept saying they would call us back.

Coventry is the best! I say it is Godsent! I completely trust them with my Teddy. He goes to daycare at least four times a week & I boarded him for the first time last week. He did great & was excited to go back to daycare the next day. Everyone that works there is so sweet & you can tell they just love all the animals too. Deborah, the owner is such a sweet lady as well. Oh, I also, had Teddy groomed while he was boarded & when I picked him up, he looked so handsome & smelled so good!

Best doggy day care, excellent customer service experience. Amazing atmosphere, great doggy treat selections. Very affordable. My sister's dog just loves it. He just makes a run for the back play yard as soon as we arrive. He knows where he's welcomed. As a matter of fact, every dog that we've seen come in and out is always super happy to be there. Staff is so friendly, nice, and understanding. Dog groomer is very good too. Once you come, you'll feel part of the Coventry family.

Great place to have your dogs groomed. Day care also. Their the best and professional. Love them.

I have been taking my dog here for years and feel very happy with both daycare and spa services

Been taking my dog there for the past 2 years plus on the weekends resently changed to week days but wii go back to Saturday.

I alway have a good experience here! I have a very skittish full blooded Yorkie and the girl who grooms my boy is the Best! My boy can be aggressive and wiggles alot! Every one is professional and kind to us. His groomer, Traci, is the only groomer Hercules will let groom him!

Very friendly and professional. My standard poodle looked amazing. I finally found the best! Thank you,

Overall a horrible experience trying to book boarding for our pup during various occasions. They recommend making reservations as much in advance as possible but do not accept reservations over a month out. We have called multiple times exactly a month out to the day and there is never availability. They make it nearly impossible to book. You have to call multiple times to speak to a “coordinator” who never returns your call same day and when they return your call (often days laters) and get your information/dates, they have to call you back to see if they have availability. Worst customer service ever and ridiculous process to make a reservation.

Great customer service from the front receptionist and also the groomer. Our groomer took the time to answer all of our questions. Very satisfied with their service's.

We started taking our standard poodle since the 1st owners started this business. I requested a tour and was gladly shown the boarding facilities. I preferred the inside boarding instead of outside boarding. We were treated very professionally and our dog was very well taken care of.
The business changed hands many years ago. Again, we used the facility for 3 of our standard poodles for boarding and day care. Our dogs were so excited to go. We would get such cute cards describing their friends and how they behaved and how much fun they had.
With this pandemic going on and health issues, I had not used their services for approximately 3 years.
I called to schedule boarding for my standard poodles.
I talked to one gentleman in boarding and explained my situation and received one payment schedule. I explained that we had taken our dogs there for years since 1st owner. I was told I had to get another appt to evaluate their behavior, which was no problem. In the past, we had always had interactions with staff in such a friendly manner and had the feeling that they cared very much for their customers pets. This gentleman was aloof and kind of on the stern side.
I called again and spoke.to another gentleman who gave me a different payment schedule. It was very strange and odd.
It seemed that to make an appt to hold date for class reunion
in June, I would need to schedule a month in advance because they were so busy. (that is why I was reserving now, in January 2023).
The second gentleman told me he would call me back the next day. The second gentleman was very patient and pleasant to talk to but I have not heard a word from him.
I even explained how I loved taking my poodles there and how impressed we were with the cleanliness and no unpleasant smells were ever present.

If you love your fur baby, please don't take them here. They cut ours neck and attempted to hide it with a bandana. Had my kids in tears. We will not be a returning customer and we will share our experience with everyone.

Staff is so kind and loving. My doggo loves being there and there's so much comfort, knowing she is being cared for in a kind way.