CrackedMyPhone Cell Phone and Computer Repair / OC Smalltech, Costa Mesa CA

If you value your time than this is the place to go. I had issues with my laptop charging (wouldn't charge) and the big box stores did nothing but tell me the issue was the battery and I would have to send it in which as we know, working from home makes my life a bigger mess. I went here and they said, "Give me 2 hours to run diagnostics and we can give you options". Turns out it was just a power cord issue. The big box store didnt even have my cable in stock cause it was "a weird power cord". I had my laptop within 3 hours (including drive time to go home and back). They are even able to help transfer data for a small fee and show you how it all works. I think you pay a bit more than you would at the big box stores BUT they wont ship it off for 2 weeks and you aren't talking to some one who is just looking to pump their numbers or doesn't care.

Awesome customer service too.

Al of the good reviews must have been paid for because I have not recieved such horrible service from anyone ever. I call the guy in advance, his questions are UNSPECIFIC over the phone. He says to call when I'm ready to bring in the phone, gives me a time frame that works for me. Already frustrated with services but in desperate need, I go to the location where he says he is currently occupied, AND WILL LET ME KNOW WHEN HE WILL BE ON HIS WAY. An HOUR GOES BY and there is no response as I'm just SITTING THERE IN THE PARKING LOT JUST WAITING FOR HIM to in the end tell me HE IS NO LONGER GOING TO SHOW. SO unproffessional. Unsafe place to just sit and wait, tweakers and homeless people everywhere, people sleeping in their car, needles and bandages everywhere. If you value the basics of HUMAN DECENCY and you NEED to get your phone fixed, please don't go here, and don't trust a WORD that comes out of this guys mouth. I understand life happens, but HE KNEW HE WASN'T GOING TO MAKE IT ALL WEEK (! ALL WEEK HE KNEW HE WAS GOING TO BE OCCUPIED AT THIS TIME OF NIGHT!), and LET ME WAIT THERE THINKING HE WAS GOING TO SHOW. I'm disgusted.

This business is a joke! So I brought my pc to this guy for repair I got my pc back the same way I brought it and ripped me off with 80 dlls I please do yourself a favor dont deal with this guy you will regretted later

The store clerk, answers the phone and asked how he can help, as I'm explaining, he's also talking over me before I finished. So I'm not sure how he can help if he's not listening. I repeat myself, finished with a question that he doesn't respond to, and I follow up with him about. Then he didn't even listen and asks me again, what it was that he can help me with.

I thought I'd have to sheet out for a new phone after mine fell off a bicycle and I ran it over but an hour later and the shattered screen was a distant memory. Very genetics yelp checkin discount!

Cracked my phone nailed it today. My phone was fixed in 15 minutes for $80. I was at at&t just before ready to spend $700 on a new one. The owner is very cool also. One of the pioneers in the business. Would go no where else.

I took a chance after seeing bad reviews but everyone deserves another chance right? I got there at 9: 50 and thought I’d wait until 10 as they are supposed to open. Left at 10: 45 as no one ever showed up to open the place. ‍️

Been there twice a bit after 6pm and place has been closed. You open so late you should close late too. Clearly other businesses want the business since they open earlier than 10am and close at a reasonable time.
You should post on your business hrs
OPEN ONLY WHEN I FEEL LIKE IT.

Awesome customer service! Tadae (I probably misspelled his name horribly wrong sorry!) was extremely helpful and straight up when it came to fixing my iPhone 7plus screen. Price was reasonable and he even included a tempered glass screen protector! Literally took like 15min to fix my shattered de screen. I would highly recommend!

Extremely knowledgable. After purchasing a faulty phone I was advised on how to remedy my situation. My problem was solved quickly with minimal cost thanks to CrackedMyPhone.

While I hope I don't have need for their services anytime soon, it would be a pleasure to work with them again.

The guy really kicked out my 2 family members out of his store after he told them to wait 10minutes for the phone he had for almost 4 weeks to "fix". The phone had water in it but the guy fixing it kept coming up with new excuses when we'd come to pick it up. The original price we had to pay went up everytime with every new excuse. I don't recommend this service at all.

Quick and easy! I called about 7 different screen repair companies in the area and this place had the best price. Highly recommend.

Very impressed with the service at Cracked My Phone. The owner, Tadeh is very knowledgeable and professional. The work was done quickly and without any hassle. Also had them replace iPhone battery on same phone. Price was very reasonable, and less than the other places I called quoted me. Very pleased with the work. Although I hope I don't have occasion to, I would definitely use them again. Thanks, Tadeh!

Tadeh was great! Super knowledgeable and personable! Had my camera fixed on my iPhone for less than competition and in and out no hassles. Thanks for the great customer service!

I have used this location on 3 different occasions- iPhones screens replacements. They have good prices compare to others and are fast and very nice.

I shattered my iphone 7 screen and needed it fix quickly that same day. I texted him and as soon as I got there he took my phone, fixed it in 15 mins while I waited and even put a tempered glass on it. $70 which is a great price compared to other places. Definitely will recommend to all my friends:)

This guy is extremely rude and unprofessional. I came in to get my screen fixed and it died on me within a week I would never recommend anyone come here.

Extremely rude, inpatient and not helpful. I went to get my phone screen fixed and was told a specific price, $50. When I got there, he said it would be $60. I asked him to explain why, and he got really irritated and rude with me. “Now.let me finish” if you want great service in phone repair, I highly recommend iSolutions down the street. He was able to easily explain the price difference I was receiving at this location and was extremely helpful, polite and knows what he’s doing. He can also fix the back of iPhone X phones at a really good price!

I dropped a phone and the LCD display was damaged and getting worse. Took longer than they said for the new display to arrive but they fixed the phone.

That is the 2nd phone they fixed for me.

V Knowledgable, Helpful, and Detailed oriented. He won't let you go until you're happy. He will take care of you or your grief in every possible fair way. Highly recommended. V professional.