Crash Champions Collision Repair, Mountain View CA

I’m a return customer at Crash Champions and am so happy to have such expert, reliable auto repair & services available to me locally! Crash Champions serviced my car following an accident, and more recently with another minor repair. They provided cost estimates quickly. I appreciated that they also offered options involving quick fixes at lower cost versus more comprehensive repairs at higher cost. The staff are kind and friendly, and go above and beyond to provide the best customer service and auto care.

Quaint little building with a ton of history! Originally, 243 Moffett was the headquarters of Arrow Development, who supplied a vast portion of the original Disneyland attractions in 1955. Rides such as Dumbo, Teacups, Alice in Wonderland, and Matterhorn Bobsleds were manufactured in this building before the company relocated to Utah. Most of their original attractions such as mine train coasters are still operating to this day.

Excellent work nice staff but they took a little long time than estimated. Overall 5 star service

Please provide an accurate COST ESTIMATE upfront!
I had some scratches on my car. I selected this shop for 2 reasons, first it is recommended by AAA and second they gave the lowest original cost estimate. But eventually they raised this estimate twice during the course of repair. And the final amount that was charged was 150% more than the original estimate. The store manager and technicians tried to provide the explanation of that, but it does not really alleviate my shock. I would say, up to 20-25% of deviation in estimate is acceptable, but if the cost goes up by 150% then it essentially means that original estimate is kind of meaningless. Or is been given purposefully low, to attract the customer.
Regarding the overall quality of the work/repair itself I am satisfied.
But when it comes to $$$ this is not at all a cheaper shop.

Small location but they do their best to meet or exceed expectations once they get you in.

My girlfriend scheduled an estimate and upon arrival, two women in the front could no locate it. As they were asking questions, some that I did not know, this other man working there was immediately rude and making snarky comments about what information I needed to have. I told my girlfriend to pick this place because it seemed like the customer service was better and this work was going to be covered by another driver’s insurance, so we’re taking our business elsewhere. Being in the customer service business, I know customers can be frustrating but they need a people person because this man was instantaneously one of the worst people ever.

I talked to a guy on the phone, completely useless and rude, thanks for nothing