Crate & Barrel, Costa Mesa CA

The delivery schedules are wrong, nobody wants deliveries on Saturdays and Sundays except after noon, it is seen that they exploit those who make deliveries with more than 10 deliveries a day, they are not interested in the well-being of the workers, buy in more places humanitarians with staff

Great collection of high quality furniture! EriKa and Michael are great sales persons and are very knowledgable and helpful!

Crate&Barrel's inventory control has failed on this delivery. My name is on the packaging label, the wrong product is in the box. The correct product appears to not be available at the same store that handled the order. Crate&Barrel has not yet offered to credit my money and pick up the wrong product. Poor inventory control and poor customer service.

Needed to return a Philips Latte Go. It’s a great machine but the one I bought at C&B was defective. C&B staff (if I remember correctly it was David and Debra, apologies if I got the names wrong) were very helpful getting me a replacement. Really appreciated it

I needed furniture for a quick installation in Mexico and resorted to buying online from the ‘in stock’ offerings. The order was placed and paid for in full and this past Monday we were given a delivery date of today. Yesterday the delivery was confirmed and we were given a two hour window for this afternoon. Without warning, my receiving warehouse who was holding the truck to take delivery, got a notification that our order was cancelled! We called and no one at Crate and Barrel could explain what was going on, who or why this was cancelled…and in fact the customer service agent was down right rude to my assistant!
This was a trade order for one of my clients who now arrive next week for vacation to a home unfurnished! C&B have no business taking money and leading customers on with the blatant misrepresentation of an ‘in stock’ program.

Buyer beware…you cannot trust what they are selling and good luck getting assistance.

We walk south coast plaza when it's raining, so we've been to crystal court alot this winter. Expensive store

Good products. Good checkout experience. Really really bad designers. Showed up at my house after I spent extensive time in the store explaining what I wanted and was looking for - came to my house and person had ZERO background on all material I had given them. Amateurs.

Best place to shop for modern beautiful furniture. I have furnished 5 homes from Crate& Barrel…. But the store in South Coast plaza is amazing. I love my designer Melissa she is absolutely wonderful, she works with your ideas and truly makes it happen. David is great very nice…. The entire staff is fantastic.