CREAM, Concord CA

Great place to get ice cream. Lots of different flavors & great atmosphere.

DO NOT COME HERE IF YOU OR ANYONE HAS AN ALLERGY ESPECIALLY A NUT ALLERGY. We came to grab ice cream after dinner and my nephew who's 4 years old ordered vanilla ice cream with m&m pieces. He has a peanut allergy and is very aware when he has that off feeling. He ordered his ice cream first so he's sitting down enjoying it not knowing he's about to get that "tingly allergy" feeling. While we're checking out, he rushes to his mom telling her he needs water which we was also purchased. Melanie is the worker who assisted us with the transaction and we even left her a tip.

This is where you can roll the tapes Mark.not even a minute later my nephew projectile vomited and we knew instantly uh oh something must've been exposed. There was a nut in his vanilla ice cream. He keeps throwing up so we make sure to bring him outside. The line kept getting longer and longer and they were busy and we kept apologizing profusely. We understand where these things happen and it's completely okay that's why we carry Benadryl and an epi pen for these incidents. We put napkins and tried to wipe up the vomit. We even put chairs over the wet spot so others didn't step or slip on the wet surface. We did what we can with what we had. We were waiting for them to finish helping the customers they were assisting at that moment but we didn't receive any acknowledgement. We are still outside with our little guy ensuring he is okay.

This is when the issue occurs. Melanie comes out and states "her kid threw up, she needs to clean it". We asked for a mop and she says "we don't have a mop". So how do you want us to clean this up? With our hands? And why doesn't this establishment have a mop? Should we be concerned on their cleaning routine on top of cross contamination. She is more concerned about vomit instead of the 4 year old who could've possibly went to the hospital tonight. She causes a huge scene yelling at a family with 2 toddlers and 2 newborns. She runs to the back and doesn't come out at all meanwhile I believe Carmen (girl with pinkish hair) is talking for her. We ask for the owners information because this unacceptable and inappropriate.

Now on the phone with him which he is lacking in the professionalism department as well. He instantly states "you need to evacuate my building. The police are on their way". No need to be demanding and aggressive, we're already outside. Mark, do yourself a favor for future patrons, ask what occurred first get another point of view before making demands to evacuate. Second, you don't tell a mom who's worried about her son's health you would be embarrassed if this happened to you. Third, get a mop for your place there's vomit residue.

The police arrive and even they are just as shocked on what just occurred especially when children are involved and present. We could've easily blamed the workers for having a nut in the ice cream but we know accidents occur. The behavior and responses are clear that it is evident nobody has customer skills. I understand always supporting your employee but please keep in mind what's right is right and what's wrong is wrong. The demands, lack of professionalism and responses are beyond anything we have ever experienced.

This place is awesome! The people who work here are so nice! I go here to see Carmen, her awesome attitude is the highlight of my day then end up getting ice cream because it’s so good!