Creative Chakra Spa & Yoga, Marina Del Rey CA
| Address | 3401 Pacific Ave STE 2A, Marina Del Rey, CA |
| Phone | (310) 823-9378 |
| Hours | 10:00am-9:00pm |
| Website | www.creativechakra.com |
| Categories | Day Spa, Ayurvedic clinic, Massage Therapist, Skin Care Clinic, Spa |
| Rating | 2.3 3 reviews |
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Similar companies nearby Raven Spa — 208 Pier Ave, Santa Monica, CA, United States |
Creative Chakra Spa & Yoga reviews
3 I had requested an appointment online and hadn't heard anything in response, so I called to book a couples massage. The massage includes smoothie or champagne and what sounded like a patio with a view of sailboats going by on the ocean or harbor. Over the phone, when I booked the appointment, I gave someone my card number to book. She said she would text with confirmation right after. I didn't receive a text for a while, so I texted instead and asked for clarification on the price and for confirmation of our appointment. She kindly replied and said I would "for sure" have the pre paid price, which was $298 total vs.the regular price at $262 ea. Great!
We arrived on our appointment day, a little bit early, and called for the free parking only to find out that our appointment was somehow down for the following day. I was very disappointed as this was an anniversary gift. She said, " I never do this because my prices are already so good, but I will give you 50% off next time you come in. " Which is a nice gesture, but the wording didn't feel great.
She also texted me later and said, "Nothing was pre paid, " suggesting that we can't receive the 50% off she just offered. Even though I gave somebody my card over the phone. I sent her screenshots and then she decided to tell me that the card didn't go through, but why wouldn't you tell me that at the time of booking, a week ago when I gave the card number.
Originally, the situation was disappointing because of scheduling errors, and then it just got worse.
And driving around the building, the patio didn't look special, and it would be an obstructed view of the ocean anyways, so ultimately, I'm glad it didn't work out here.
*Now she wants to respond and place blame on me. There was no phone call, if my card did not go through why didn't you tell me that in the text when I texted first for confirmation? Why not leave a voicemail. You're lying, and attempting to invalidate this appropriate review. Stop.
Sandie and her team were to kind, warm, and inviting. The space was cozy and comfortable. Sandie was welcoming and a wonderful to chat with. Thoroughly enjoyed our experience at her spa. Thank you!
Sheets on massage bed weren’t clean. Felt like I was laying on someones grime. Tea was served in plastic cups.owner is delusional