Crestavilla, Laguna Niguel CA

Crestavilla is an amazing retirement community. I wish everyone could enjoy a community as lovely as this one.

The decision to find a safe, positive environment for a loved one can be stressful. My mind has been at ease ever since finding Crestavilla. My mom couldn't be happier!

This is a wonderful place for your loved ones. They have awesome activities and they choose how active they would like to be. I feel this is an exceptional facility.

My husband and I are both retired physicians, and I am writing this review in hopes of helping others to get the same outstanding care that we have received from Crestavilla memory care unit. I was no longer able to take care of my husband who has Alzheimer’s disease with inability to perform many basic functions. I was reluctant to contact facilities because of the many problems that so many of them have. I feel so fortunate to have found Crestavilla. Our experience there has been so comforting, compassionate, and helpful. Norma, the Director of the unit, is involved at a personal level with all residents and employees. She made the admissions process simple, found moving help, ordered necessary supplies, etc. She is always available with her door open to solve problems, answer questions, and provide support. She is an extremely competent Director. All of the staff are compassionate and competent. They are skilled, hard-working, and their care is from the heart The activities Director is lively, creative and involved. There are activities, entertainment, exercise class, and yoga available throughout the days as well as outings each week. The food is excellent with personal attention to each resident’s special-needs. The atmosphere is positive and supportive like a large family. Guests and family are welcome and there are so many amenities at Crestavilla like restaurants with gourmet food, a movie theater, Pool, a game room, a café, a Monarch butterfly hatchery, a putting green, and other things that make it fun for family to visit. Medical care is readily available, which allows problems to be caught early and treated. For example, my husband had a pneumonia, and urinary tract infection, which were treated right away. The unit is very careful about preventing bedsores and pressure point problems. Crestsvilla administrative staff provided a delightful welcoming party and we used them to host a very successful birthday party for my husband‘s 94th birthday with gourmet food, balloons, etc. I am very grateful for all that Crestavilla has done for us and I hope that this review will help guide you to the care you need.

We had a great time at the Okterfest Celebration. The food, drinks and music were very authentic. We brought our neighbor who is interested Crestavilla and were given a wonderful tour by Geoffrey who showed us all over the property. Thank you again Geoffrey for inviting us.

Moving from the Bay Area and our daughter living in the OC allowed us to explore future options. Voila "CRESTAVILLA" a haven our salvation. We were greeted with champagne, balloons, team members and residents with similar interests like ours. We dined together and they became our friends. I felt this was a place we could call home. We merged from a COVID depression and began participating in many activities offered. Activities such as exercise, book club, discussion groups, fun games and lovely walks. We have been here 2 years. We have new friends, great food gorgeous architecture and caring staff. Truly a new exciting time to be Alive. Thank you CRESTAVILLA. Marilyn Glen

The Staff here are very professional & hard working. They take very good care of all there residents superbly & take great care there family needs. CrestaVilla. 5 star!

Both of my grandparents stayed at Crestavilla the past 2 years and I can't speak highly enough about this community! Our family is so grateful they were able to be at such a wonderful facility in their final years. The staff, ambiance, dining, decor, location is all top notch. I want to specifically mention the manager Gundula. She went above and beyond in every way possible and made our experience that much more special. And a BIG BIG thank you to all the staff who truly care about their residents.

My sisters, parents and I researched so many different Memory Care facilities all over Orange County. My parents were resistant to move out of their home and were very particular because they didn't want to move to a place that looked like a hospital or institution. Every place they toured, they said it wasn't for them. When they toured Crestavilla, my parents finally felt happy with the setting. My father called Crestavilla "The Club" because it is like a resort. It is beautiful! My mother and father moved in January 2020. My father passed away a year later and my mother is still a resident to this day in 2023.

We are so pleased with the care she is receiving. The staff is so friendly, the meals are wonderful, and the activities and excursions are entertaining. Norma, the new director of Memory Care is very knowledgeable and has increased the quality of care the residents receive.

One of the main reasons we chose Crestavilla and why it appealed to my parents is its "non-clinical" setting. This is not a skilled nursing facility (SNF), though they provide excellent care for my mother who is now in hospice as her dementia has progressed.

When we have taken her out to our homes for family parties or special occasions, she is eager to return to her "home". That is testimony that she is happy and feels safe where she is at!

I can’t say enough amazing things about Crestavilla, from the ambiance, the food, and the activities, but the best part about Crestavilla is the amazing staff. I always feel welcome when I arrive by the valet then the front desk staff, the food staff, medication team, maintenance team, and the director go above and beyond to make sure my dad is well taken care of. I will always be grateful to Crestavilla for bringing life back into my father. After just a few months at Crestavilla my dad started living again and enjoying life. Thank you crestavilla. I would highly recommend Crestavilla for your loved ones care and wellness!

Since Norma has become our director, memory care is a wonderful place for my mom. Staff is caring and attentive, and although additional staff is always a need, residents are warmly dealt with and individual needs acknowledged. I appreciate Norma’s individual attention to each resident and her follow through when things need to be addressed

Super awesome retirement community offering any an all support an assistance needed. Staff is friendly and very caring. I have dealt with the community on several occasions, and every time, it has been a total pleasure. Thumbs up here!

We had our staff holiday party here for Geiss Med and it was beyond amazing. It is new and beautiful but more important there was plenty of friendly staff at every corner, food was delicious and we have live music. They did an amazing job and I love this community.

This review is for the memory care. My relative was treated poorly and discharged forced to leave due to lack of staffing.
Monthly rates increased 40% in 2 years.
They do not have staff or expertise for dementia patients - memory care is only appropriate for mild dementia-if your loved one has progressive dementia - they cannot handle it.