Crossroads Veterinary Hospital, Diamond Springs CA

I would recommend them for their compassion and professionalism, but be aware of the fees.

First off, all the staff were very compassionate as we had to put our little girl down. A Shitzu/Yorkie, she was only 9lbs by that day and 17.5 years old, but she had a great life. I am very grateful to them for that.

However, I am not happy about the $60 exam fee I was charged (in addition to the $406 euthanasia/cremation charge). When I went to pick up her ashes, I tried to dispute the $60 fee (I was in no shape to do so the day we put her down), I was told the fee must stand.

When I had called to ask if I could bring our girl in to be put down, they said yes, but they would have to do a "quality of life exam". I of course said, 'OK whatever you have to do".

When we arrived, a tech asked why we thought she had to be put down and what had been going on the last few days and she took some notes. The Doc then came in and explained how the process would go. Before she was leaving the room, I asked "don't you have to do an exam? " She looked at me kinda funny and said she'd check her heart before and after applying the drugs. So no exam was done.

Upon my dispute, I was told because they had not seen our little girl before, they reserved the right to say no to the euthanasia and that was what the $60 fee was for. Basically, an 'OK to euthanize fee'.

This is crazy and not right by me. If an exam was needed/done - OK charge the fee. No exam - no fee in my book. This seems to me for $ only.

Crossroads is in my hometown I used to go there as a child my parents still go there on my way to visit my hometown my dog died they were professional discreet and very caring I highly recommend them I would trust no one else with my dog

Very professional staff on an extremely difficult day. Thank you for doing everything possible to make my dog atme as comfortable as possible for his passing.

My first experience was great. I made an appt for my cat the following weekend and showed up to no one there. The office was closed and no one called to tell me.

Everyone at Crossroads Veterinary Hospital has been so good to work with. My older dog has had a few issues since we made the long move to California. Their concern and obvious skill shines through at every visit. Very deserving of 5 stars.

This place is great the Dr. Has been here forever and he is great getting up there in age but u can't beat the prices!