Crunch Fitness - Tustin

This gym is great, it’s no frills, the vibe here is great, the price is reasonable. People of any fitness level and workout experience will fit in just fine and the patrons all keep to themselves and there is truly no judgment here.

The billing and customer service department are atrocious though, it’s all off shore, anyone you speak to on the phone that’s not on site at that gym will barely speak English, they’re rude, the payment processing is goofy and slow. You make payment and it doesn’t come out of your account for 5 days, you miss a payment and the emails and phone calls border on harassment. I’d rather pay more and not deal with this stuff at a different gym, it bums me out that this is how it’s done here because I did feel at home working out at crunch but it only took a few months to get tired of dealing with the company outside of the gym.

Friendly staff well-maintained equipment at a fair price. A great trainer Fernando for 3 months. Now doing yoga with Mel and Julie

Matt has amazing customer service! He was super friendly and informative! His customer service is unmatched. Crunch needs to give him a raise asap!

Your fitness plans are awful btw what is age, goal age and health age poor marketting gimmick do better instead of spreading misinformation! Do you've enough equipment to measure all that with just BMI? Since when did your gym start to predict cancer with BMI. Hope the software you purchased from some consultancy company is making good money of it. Still can't wrap my head around the fact that typing in BMI could show you the risks of cancer your company should win a noble price then. Nice gym and great staff just stick to that.

Gym with older equipment, primarily younger crowd. Parking is ample.

For the price I gave it 4 stars. Would be 3 stars if it was 24 Hr Fitness pricing.

I was a member of this gym for a few months. It’s great for the price, staff is friendly. It’s a small gym but has enough equipment to be able to work out no matter what your goals are. I had to cancel and the manager was very nice and understanding. The process was really easy. I might be able to start going here again soon and I am choosing to come back to this gym because of my overall experience, including the easy cancellation process.

Walked in & right out
All the equipment is so close to one another & some of the equipment looks old.

Considering this gym? Important read. Crunch Tustin has an awesome vibe, personable staff, clean machines that if need repair are addressed immediately. The positive nature is upheld by the gym-goers. Oh and free tanning all for $30/mo? Incredible value.

One thing that's important to note is that I had to abruptly move overseas. Nat, the gym manager, was surprisingly supportive and light-hearted, made the cancellation process streamlined (within 3 minutes), provided guardrails in case of issues with corporate and wished me the best of luck.

I've had to cancel from other gym brands. As I'm sure some of you have experienced, the process can be unnecessarily difficult and dragged out. I can't say enough about how well Tustin Crunch manages its facilities and treats its clientele.

100% will be back sooner or later.