Crunch Fitness - Chino

Beware of signing up- this location scammed me. I tried canceling my membership with them, and the manager Kassandra told me that I had a contract and would have to pay a penalty fee plus half of the remaining months which amounted to a few hundred dollars. I ended up paying the membership for another 7 months because the penalty to cancel would end up being more expensive. I called again 7 months later to cancel my contract, and was told by a team member that my account did not reflect anything about me having a contract. Therefore the manager basically lied to me so I could keep paying the membership. I talked to new manager Michael who said he would try to help me with getting me reimbursed for being lied to and tricked into paying 7 months worth of a membership I couldn’t use. I got no response. This facility also doesn’t have the best machines or variety, wasn’t worth the money.

I love Cintia and Xochita zumba classes! ELISEO's classes are on HIT as well.

Of the crunch locations I have been to, this one is not ideal. Much of the equipment is old and worn out. There is not a lot of free open space, it could definitely get unusable at peak times, especially if they use of the space reserved for their group classes. There are not as many machines as one would like. Only 1 olympic squat rack which is old the HIIT area is small and rickety, the whole thing you can shake it if you hang from the bars. The free weights area is extremely cramped and not ideal, not enough benches and missing some of the good stations that other locations have. Only one area with cable stations and in general the whole place is cramped. The bathrooms are fine as long as you don't mind a big common shower (for the men, can't speak for women's restroom).
I would not recommend this location for your main location compared to others.

Love going here before work. Nice and quiet without all of those gym gorillas hogging up machines or people.that "go to the gym" but only take photos

I already belong to a gym, but I went to Crunch with a friend to assist her with the workout machines. So we went, yo the gym and wow, it was so clean! The manager Michael was very attentive and kind and friendly. He took the time to assist us with our needs. All their staff are kind and knowledgeable. We both still wear masks and disinfect everything. At Crunch there are lots of wipes to disinfect and smells fresh. These are very important details to me. They have movies and music playing while exercising, and gives you encouragement. We enjoy Crunch because everyone focuses on their own routine and minds their business, which I also like. One other great thing about Crunch is the great price. It also includes a tanning area, which is a plus, since summer is almost here!

Management here has remain Incomplete and useless. I was a member to this location for years, however there Management hires were just getting rude to ignorant. I also had the inconvenience with their Mexican male cleaning man harassing me and bringing this to the male "manager " was a waste of my time. I'm so glad for the terrible customer service I decided to join 24 hrs across the street and it's the best decision I've made! Be careful do not pay with credit card if your still adamant about joining this gym,

Had a horrible experience trying to cancel. Just to be ripped off twice months later. Worst customer service ever. Dont recommend getting a membership here ever not even if its 1 dollar for the whole year.