Crunch Fitness - Norwalk CA

I came here for a year, lost 20 pounds and decided to cancel and go to a private gym that's less crowded. I came in and cancelled on the seventh of December, long before the payment would've came out of my bank account. Well the 23rd came by and I was charged. I walked in to try to talk to a manager but it was 4: 50 and the manager was gone. When I called the Cerritos location they couldn't help me much but said it looked like I had two memberships. I checked my bank statements and was only charged once a month this past year but still confused as to why I was deducted when the closing contract had a balance of 0$. Pretty sketchy and another reason why I'm glad I cancelled. Since tomorrow is Christmas Eve I'll have to wait until Tuesday to figure this out but with money being so tight this really put me in a bad position right before Christmas.

None of the equipment ever worked. There was always 5 treadmills out of 20 that worked. I think they finally took half out but even with the treadmills gone the problem of lack of cardio equipment isn't solved. They have a ton of ellipticals that are broken, if they removed the ones that don't work they'd be left with nothing. They allow you to take two guest so you have a ton of people hogging space. It's dirty and dusty, the ac never worked in the summer. The sauna always smelled like urinal deodorizer which I would throw out if I found because they made it hard to breath. There was never any parking because college students would park there during class times and nobody ever told them anything. Plus there was always homeless people who live in vans which is scary if you're a female and have to park by them because there's no other spaces but the ones along the brick wall in the back. My nephew told me he wanted to get a membership here I told him to spend him money elsewhere. I've never had a negative experience with cancelling with 24 hours fitness or la fitness. Contracts to these little cheap gyms are not that great and it seems they know how to hustle you. It could be that I should've read the contract better but I thought because I was on a month to month plan id be cool. I was told my membership was cancelled but if they charged me for the last month they could've atleast had the decency to tell me that I could work out until January 23rd.

If you're looking for a gym to join just keep in mind that you get what you pay for. The management here doesnt care about their clients. They're too busy trying to get new members that meeting the needs of the existing paying members doesn't even concern them.

One of the cleaner Crunch gyms I have been to. They are probably the only one in the area with a sauna and I’ve hardly ever seen it being serviced or down. I have always seen staff cleaning the restrooms and gym floor. The reason I have low stars is because they removed many cardio equipment and it’s been an empty space since. Some of the equipment requires repairs and they haven’t don’t much to fix which is what I would like to see!

The atmosphere is positive when i go in the mornings. Joaquin is the personal trainer that works with us and man his skills are impeccable. Highly recommend tĥe boxing lessons with him in the mornings!

It's very good, except that they have to fix the exercise machines properly because there are times when one arrives and there is nothing to do, there is only one and it doesn't work. I think they should make arrangements for the benefit of the clients?

The machines are always broken
Restroom is always unsanitary and smells horrible
The staff is to immature and did I mention the machines are always broke and free weights torn up.
Don’t go to the gym when it rains, it’s always leaking
And management is hard to reach to busy leaving the gym to flirt with immature staff.

This crunch has lots of potential. But there are some cons.
1. Not enough dumbbells and corresponding benches. Barely any actually.
2. The lighting is horrible IMO. It’s so dark it puts me to sleep and makes me not wanna workout
3. Lots of wasted space in the back where they used to have cardio machines. Hopefully they’re waiting on new products or something.

Pros:
1. SAUNA
2. Large and lots of areas to workout.
3.24/7 open.

Honestly the lack of maintenance to the gym is ridiculous. Consistent broken equipment. 2 of the 6 treadmills broken for over 6 months. Today in the sauna someone added some kind of substance to the heater that was irritating to the eyes and made it difficult to breathe. Tried to look for a gym associate and no where to be seen or found I looked and waited at front desk for a minute. This gym definitely needs a little more TLC. From corporate not the employee’s

Worst gym Never go there
Very smelly and Ac are broken leaking benches are broken can’t explain

Their treadmills have not worked for a long time and there are many things that are not right in the afternoon, there is no cleaning staff and the exercise equipment is in poor condition