Crunch Fitness - Cerritos

I was a member for over 1 year. I constantly complained about the bearings in the elliptical machines but they were never fixed. One entire series of their ellipticals is set to Kilometers and not Miles-also still not fixed. Even spoke to the regional manager. Membership cancelled.

I like this place but I can't stand the fact that the people try to build relationships with so the two friendliness I can't stand that but I guess if you like it

People really don't know how to leave accurate reviews.

If the sound of weights dropping bothers you, you should probably go to Planet Fitness, honestly. They are strict on that.

If the front desk doesn't greet you, are you even trying yourself to greet them? If they don't respond, then you're justified to leave a negative remark. Establish your own connections. I've had no issues, and it's trivial things like this that makes me question humanity. You're not entitled to a greeting or rather anything, for crying out loud.

Every gym gets packed during a certain time, typically around 5-8 PM. If you don't want to deal with crowds, put the effort in to go early/super late. Don't leave negative feedback of something out of the gym's control.

Additionally, as for the wipes running out and/or broken machines, the staff is quick to address and put an order in for it to be fixed. The main issue is that people don't report it, and staff WILL from time-to-time go around the gym to return equipment—especially the personal trainers. Obviously if there is a lot of people, the front desk people will have to stay at the front desk.

Dirty machines or missing equipment? That's also outside the gym's control. That's more of a gym etiquette problem, and that resides with gym goers. The staff will do their best, but during peak hours it's nearly impossible to micromanage equipment/customer service.

Just because you don't see it yourself when you're there DOESN'T MEAN it's not happening.

Anyway:

+ variety of equipment
+ able to borrow accessories from front desk
+ 9/10 clean atmosphere
+ restrooms are maintained (never used the showers)
+ friendly staff
+ lots of parking (backside/side of building)

Machines are decent but the restrooms are very unsanitary. The front staff, do absolutely nothing. They do not greet and spend most of their time on their phones. Weights are regularly thrown on the floor and there’s never enough wipes in the canisters to clean the machines.

Highly unprofessional with memberships. When you call to cancel they tell you they will cancel your membership and stop payments. After a few months go by check your bank statements because they keep your card on file and start charging you again without notice.

Also the email they tell you to contact for issues below is not even correct so they pretend they want to help but actually don't.

Great customer service. The staff is very welcoming and helpful with any questions. The vibe in the gym is great and the environment is kept clean.

Overall this crunch is one of the cleanest I've been to. Employees are constantly cleaning up after messy gym goers.
Making sure forgotten weights are racked.
Cleaning lady here is really nice.
Gym goers need to learn to pick up after themselves!

Great place to workout. Lots of equipment to use. Staff is very friendly. I recommend you try it out.

Place is very clean, people working there are nice, but it is always crowded. Not their fault being good, but can be a little tiring waiting for weights/equipment,

Great gym has a lil track cross fit training area personal training area weights all the good stuff

I’ve only been a member of this gym almost two weeks now. You would think they were friendly but most of the staff isn’t. About three times now I’ve been there and the lockeroom/bathroom is shut down for maintenance. They don’t ever try to accommodate the member even though they should. I wouldn’t recommend this gym and definitely not this location.

I’ve been going to this gym for about s year now and I honestly love it! It does get a bit busy which can be annoying sometimes but overall the gym itself is great. I always want to go and get a quick pump in. I’ve visted other gyms and I find that they aren’t as satisfying or don’t have as much or enough equipment. This gym has machinery like no other that is multiuseful and just great. The membership is inexpensive as well and this gym is always clean and ready to use

I do not like Crunch of Cerritos. I like Crunch of Lakewood. I tried Cerritos several times, but the class of Jumba was really crowded and small space. During summer time, the air was no good and not provided fan either. There is only one side door, too. They need a bigger classroom for Jumba or for other activities.

I also does not like their customer service. I asked a copy of monthly plan for class, they said they do not have it. It is really crowded not only the classroon, but also gym itself. Too many people! So I could feel the dusty air, not fresh air! Not healthly place at all!

I like Lakewood for customer service and bigger classroom and two sides doors. I live in the same distance between two crunches, so I go to Lakewood crunch. I like it.

Always a great place to go hard. My of suggestion is to clean the class area. It has a bunch of dust abd hair. But still a great place. Totally recommend!

Great people and great vibe. I love workingout here morning or evenings. I feel like i can enjoy a good workout and their is always someone to help if i have questions or amnot doing something correctly. I have recomended Cruch to family and friends.

Parking is limited.
Its a clean gym.
Only saw one broken machine
Music was better than I thought i would be.
Wasn't crowed around 9 am

Best crunch location Ever! And open 24 hours! I wanna move to Cerritos just to be close to THIS gym!

So far I love it! Great deal for great amenities. My favorite part are the classes! 20 bucks for the workout equipment AND classes! Whaaattt? !? ! Oh, and the service was great too. Super nice employees that weren't fake at all. Always a nice thing to find

Cheap gym with all the equipment you need. The employees always greet you with a smile at the door. Busy times I've observed are mon-fri 3-10pm

This place sucks. I cancel my account and I was still charged the monthly fee and annual fee. There customer service sucks I shouldn’t have to pay because someone didn’t do there job accordling. I called multiple times to speak with the manager and every time there’s was an excuse of why he wasn’t there. I would never recommend this gym you’re better off at la fitness or 24 hr. The manager said I would be refunded it’s been a week and half and yet nothing.