CubeSmart Self Storage, Fallbrook CA

Very Poor Quality Units, not well maintained, Prices always going up, management no very responsive to complaints, front office people can be nice but always have to get "management approval" for everything they do for customer. Rat infested units near fields are full of droppings and urine. Rusty locks and bent doors make it hard to open, close and lock.

My rates have now increased a total of 115% in Five years…

Since CubeSmart is a corporation, there is no way to reason with them, they do not care about individuals, only the bottom line of making more and more money for their shareholders…and there’s really no avenue to complain or publicize frustrations about them…except here

I start storing my things at the Fallbrook, CA CubeSmart location on April 20,2018…

My opening monthly rate for a 10x20 unit was $212/month…

On 10-20-2018 rate increased to $235/month
On 10-20-2019 rate increased to $274/month
On 10-20-2020 rate increased to $300/month
On 10-20-2021 rate increased to $347/month
On 10-20-2022 rate increased to $386/month
And I was just notified that coming up on 10-20-2023 my rate increased to $456/month

Each year they increased my rate a little bit, but in past two years it’s gone up $109, which is 50% increase over my original rate 5 years ago…

And they’ve done nothing to keep up the place…I’m getting bugs and mice in my storage unit, had to recently kill some baby mice in a little nest in some clothing of mine that fell to the floor in the back…and the outside is getting pretty run down…all the rate increases are indicative of just pure greed.

They know people like me do not want to keep moving their stuff, so they know that we’ll put up with small increases, but this is too much…

In a little over 5 years, CubeSmart has increase my rates by 115%!

Five years ago in 2018, I was paying $2544/year for a 10x20 storage at CubeSmart…as of 2023, my rates have increased to $5472/year!

Not very smart, and dumb for me to have stayed this long

Time to find a new place to store my stuff…this is robbery

Namaste ~ Bodhi Smith

I went to the Fallbrook Cube Smart and no one was in the office to help me. I had already made reservations to obtain a unit and was there with the largest U-Haul truck. I was frantic and didn't know what to do. I called a number for Cube Smart that I found online. I ended up speaking with Dominic from your Vista store. And the gentleman walked through the whole process how to get into a storage unit without anyone being in the office. Which was wonderful because I'm not all that savay with phon s and online.less than 1/2 hour I was into the gate and unloading my Uhaul!
Thank you so much Dominic (from the Vista store).
Your a Rock Star
The best service and most polite person I've spoke with in a very little long time.
Thank You,
Dana Hoover

I tried to reach a facility manager 3 days. Nobody there. No email answer. No phone answer. Worst experience.

Service was helpful and cheerful. Aspen had a good attitude and knew her stuff. She clearly explained everything to me and conveniently had a lock I could purchase on-hand. The process was quick and easy. The pin number worked the first time and moving in and out was a smooth process. When I moved out of my unit, the process was very quick and easy with no hidden fees.

The customer service was awesome. Also I feel my vehicle is well protected
And save me money keep good work

Having A Storage is not worth the cost anymore. Rates continue to rise every few months. I had a 5×5 (a closet) and went from 50 something to $93 in a year. Is it really worth it!

Friendly service. Acceptable lockable indoor storage. Poor surveillance for outdoor storage.

I was in need of the storage unit due to a deployment I was leaving for. On deployment it almost felt like I had been taken advantage of because it didn’t take more than 3 months in for my rent to raise almost $100. Tried sending out an email for questions and received nothing back. If you plan on using a storage unit for a deployment make sure you have family or friends that can handle the situation while you are away to save yourself the headache.

Aspen from storage unit in fallbrook the Best customer service really helpful fast response att irak and silvia

Great hours, facility is laid out well. I like the indoor hallways that shielded the unit from the sun.

CubeSmart in Fallbrook needs to update their facility and lower the rates. I was able to find another CubeSmart unit in San Marcos for half the price of the Fallbrook location

So far, the service for setting up the account has been super easy and convenient. I’m giving the benefit of doubt on the actual service because this contract was just signed yesterday. As I am from out of state, and be unable to physically be there for the duration of the rental. My son will be storing our car there while deployed…

Good service from the manager. Storage rates are ridiculously high.
Also, because of the location, which is on the road leading to the Naval Weapons Station, adjacent to Camp Pendleton, therefore, subject to frequent traffic to and from Camp Pendleton. The access, itself is tight, and difficult to negotiate, even with no traffic, at all, if you are driving a U-Haul truck, or towing a trailer. I have had problems getting my Toyota Corolla in and out of there! Also, vision is blocked by vehicles from surrounding apartments are parked on the street, that curves to the right before the access driveway, obstructing the view, preventing even a right turn, on to the road, and you have to wait until some kindly individual, who will stop, and wave you on to the road. Most people, either don’t see you, at all, or had a particularly bad day at work, and are only focused on getting home, or somewhere that they can get a drink, as soon as possible.
Maybe, storage is expensive, everywhere, but $325.00 per month, for a 10’ by 10’ unit is just too much money, bleeding from my checking account!
So, now I will just have to live with the stuff, or give it away to someone who needs it.
No hard feelings!
The facility is clean, and satisfactorily secure.
The current manager, whose name is Aspen is very sweet, efficient, and reliable! I give her 5 stars ️️️️️

Patricia was a delight to deal with. She let us take our time to check out the facility to decide what exactly would work for us and then made it happen!

I was there for over a year and the charges just kept going up monthly. I decided to change to another company so I put my 30 day notice in via email and spoke with someone over the phone letting them know I would not renew. I moved my stuff and they still charged me $207 which was my monthly rate. I spoke with someone the day I was charged and she said she would look into it. I called the next day and Aston was so rude about giving me my money back stating that Corporate is busy and that she doesnt know when I'll get refunded. I had to literally state the urgency and to prioritize my refund. I dont know they didnt close my account even after I moved my stuff out of the unit.

For outdoor vehicle storage: price on website lower than charged. No discount for first month as indicated on website. Spaces are very tight. Moving out vehicle elsewhere.