CubeSmart Self Storage, Murrieta CA

They were very accommodating and friendly. A great smile and easy to work with. I recommend them highly

The worst storage facility ever. They had a water leak in my unit from the rains. Did nothing other than told me to call insurance. Never offered me a new unit, nothing. In fact they said we will fix the leak, but never did. Went back by after the next rain storm and lo and behold my unit was flooded again. I have mold and my belongings are trashed. When I spoke with the branch manager she was rude and condescending. She offered zero help not even a refund of any kind. I left a message for the district manager and got no return call. I suppose I’ll have to file a lawsuit to gain compensation for their breach of contract, my damaged belongings, and all the stress they have caused myself and family. Stay far far away

The entire process of renting, moving in and moving out is very smooth. The Cal Oaks staff is very helpful and the Monroe facility is always clean and looks safe.

Stay away. Your rent will increase sky high, way above new incoming rates. Terrible customer service if you can even get some. Unfriendly staff. Just save yourself the grief. Go to Temecula Self Storage for great service and WAY lower rent. We went from $478 down to $220 for the same size unit 10x30!

My household items were removed in the same condition as they entered! No infestation of any kind. And I/we really appreciate that!

I have reserved a unit, drove 3 hours and when I came to the storage there was no one in the office. They didn't come and couldn't even help on the phone either. And it was on weekday.

Gate is a one way entrance doesn't open when you leave. If you place a phone call very unlikely someone will return your call

Gina took care of us in a very courteous and efficient way. We got what we needed in total 10 minutes
Awesome experience!

You should avoid this place. Bait and switch all the way. We rented a unit that was close to a doorway to the interior units for convenience, When we signed up our rate was locked in.

A month into renting, the doors accessing the interior units were all locked. I had to call for a door code to get into the building far away from my unit, and was forced to walk through long pitch-black hallways. When I was able to open the door near my unit, they disabled any way to keep it open for loading. They also increased my bill without warning. When I called to address this, a lady claiming to be the general manager at my location responded by saying "Maybe you should move". So I did.

This was in Murrieta California, Monroe Ave.

Management was not at the Murrieta site on Monroe at all on Thursday 12/22/2022, I couldn’t get the lock I paid for and had to use a combination lock of my own. The inside unit was hard to get to I had to call a number to get the Combination for the door and waited on hold for 15 minutes before I could get the my unit!

Save yourself plenty of trouble and rent a unit elsewhere. Zero issues when the storage was Storage West but since Cube Smart taking over my unit had been broken into multiple times, hours have changed, office closed, onsite personnel removed, still waiting for the district manager to contact me from months ago, the list goes on and on. Some of the doors now have code locks though! But not all of them.and the one that was near my unit didn't even have a lock on it anymore. AVOID CUBESMART if you are smart.