CubeSmart Self Storage, Temecula CA

Terrible experience
I use this company back in 2017 when I was in the military and that is why out of all the storage units in Temecula I chose cube smart thinking I would continue to receive the same excellent customerService that I had received the prior years, but to my surprise I was wrong.
On October 23 of 2020 I made a reservation and paid $200 to reserve the unit And on November 2 of 2020 I discovered that I will need to move out of state, so I called the manager Leslie Boyd and informed her of the situation and she said yes I would be able to cancel, but once I arrived at the office I discovered that even though I was only in the unit for 10 days I would still be charged the entire 200.
I informed her that I’m OK with being charge for the 10 days That the unit was under my name but charging me the entire 200 for 10 days is ridiculous but she didn’t seem to care
And I left
Well cube smart you just lost a loyal customer: (

Facility was clean, secure, easily accessible, and Staff was always friendly and helpful.

The rental process itself (reservation through move-out) was very straightforward and incredibly easy!

Thanks!

I had an issue where I needed to move to a bigger unit, the management at Cubesmart was completely accommodating the move was easy for us, there were no issues when transferring my account to the bigger unit. There were always carts available for us to use, which was an issue when I had storage units at other storage locations.

So easy to reserve and pay for a unit online! Everything can be done without having to go to the office or call. Pricing was fair and I’m very satisfied with the renting experience, now to move in.

The General Manager, Tim, at the Rancho California Rd location in Temecula CA, assisted in making my move out process less stressful. He is very efficient, professional and kind. I highly recommend this location to anyone in the area that requires storage.

I got a unit quickly, easily and they gave me a great unit. Tim is the best - he takes care of any problem right away.

Awesome experience. Highly recommend this company for your storage needs! Kristy was great and was extremely helpful.

Leslie and Kristie are awesome. Very personable and efficient. And genuinely nice people. Makes renting there a pleasure.

Patricia is very customer friendly and did a Great job in balancing customers while being the only worker on site, while there she was able to serve us, and 2 others without skipping a beat.
Great Job Patricia!
You owned it!
Thank you!

Modern, clean building with easy access and good security. Location is central to Temecula which made it convenient for me. Lesley was very helpful and efficient and helped me quickly upgrade to a larger unit when I underestimated how much stuff I have! I definitely recommend this storage facility. Very happy so far.

Lesslie went far and beyond my expectations. Lesslie was amazingly helpful, 5 stars only for her! 5/14/18 very, very late day for her. God Bless her!

New facility, staff was very friendly and explained everything. The office hours and access times are pretty standard. They offer different deals online, so make sure you check the website for them.

I love this Cube Smart on Rancho California, Temecula, CA
This facility is always clean, if there is an issue with something it is taken care of right away. I have great access to my unit, getting a cart is easy.
The staff is always kind, courteous and Customer service is #1 priority here.
When I come into the office Lesley Boyd always greets me by name,
with a smile on her face. She never fails to ask me
"How may I help you today Mrs. Campbell? "
She may be small in stature but Huge in Proffessionalism and personality. She is very knowlegeable, especially in what CubeSmart has to offer their clientele.
My unit has been there for a few years now. My son went into the military and needed a unit to store his belongings, Leslie was instrumental in helping him get the right long term space for his possessions.

Sometimes when I'm in the area, I will stop in Just to say "Hello"
to Leslie, Kristi and the rest of the staff, Be cause they are so nice.

Thank you CubeSmart for hiring High Quality people to staff your Facilities. They set You apart from the other companies and make doing business with CubeSmart a most pleasuable experience.

Sincerely,
Rebecca

Lesley & Ruthie were awesome. Gave me a walk through then showed me my options. Processing the paperwork and payment was a breeze. Thanks for all your help and see you soon!

Denise was great, she understood that I was to lazy to walk through the whole storage warehouse, so she helped me find something more accessible. Great customer service.

Super friendly staff. Extremely kind and helpful. Very smooth process of getting a storage unit at this location. Highly recommend.

I've been at this location for over three years. While storaging keep sakes items is important, so is where you store them. The office staff is great at the Rancho California Rd.location. They are friendly and very heplful. However, keep in mind the cost when choosing, because Cube Smart loves to hike rates. For corprate it is all about the money. If you plan on storing for awhile beware. Those low move in rates is just that. After that they'll go up every time you look around.

Overpriced and increase payment on existing customers rather than honor price on signed contract.ah, did they remodel, upgrade, improve services to warrant that? NO, NO, NO!

I found the units to be very clean. The entire facility was very tighty. Kristina was very helpful and knew just how to help me.

Very nice storage facility, even the non-air-conditioned units stay very temperature-controlled because it's all indoor. We've been very happy with the security and cleanliness. The company does raise the rent prices about every 6 months and will kind of nickel and dime you but we would still rent a storage unit here again.