CVS, West Hollywood CA

5 Stars except for NOT CLEANING THE GARAGE AND STAIRS ENOUGH ITS SO NASTY AND NOT THEIR FAULT HOMELESS USE IT AS A RESTROOM

Wow! Folks can truly choose to be harsh, can’t they. Sometimes I wonder about some of the reviews that I read and help some folks just choose to be mad, get mad, stay mad. It seems when I go into this CVS specifically, there’s a number of disgruntled customers. I think would be kind of hard to keep a smile on my face, too, looking out and seeing a bunch of unhappy mugs with their arms folded and their eyes rolling. Privileged? Entitled? Who’s to say? The workers, those behind the counter are doing what they can to get us our meds. They seem to always be hustling. I’m grateful. If you plan ahead, your prescriptions will be ready and waiting for you. If that’s not enough, CVS will have them delivered right to your doorstep. There are always solutions.
Jill- keeping doing what you’re doing and look good doing it. (Hair. Toss.) To you and all of you behind the counter, you get us what we need and help keep us healthy. Thanks a million… and then some! ️️

The Staff is very knowledgeable and work as a professional TEAM. The Staff is very professional and when approached in a decent manner, will multi task and tell you where or SHOW you exactly where the item you are looking for is located in the store. People complain about the elevator. THERE IS A NUMBER TO CALL, it’s been that way for over 30yrs. It’s energy efficient and works just fine unless you’re one of the persons kicking it, to avoid catching covid-19. The store is always stocked! Clean and very well managed. For those of you who do NOT want the receipts, get a “STORE/SHOPPING”email to forward them to! Durrr. It’s 2020! Get with the email program and save a tree! How have people survived and still able to type a bad review for their lack of educating themselves, jeez! The store and pharmacy are one of the best CVS brand representatives in the area. Be kind. Be Nice. Appreciate everyone for the jobs you help create and sustain! Without them we’d have nowhere to complain about systems and equipment that is NOT the hard working EMPLOYEES fault or in their control. CVS West Hollywood employees; Blanche, Illana, Casey, Edward, Pasqual and the staff have been essentials in my life the past 17yrs! They are always willing to help if asked and are very hard working.

Brutal store. Shocking it is located where it is and the service is so poor. Employees everywhere, yet nobody can help or knows where anything is located. Took 30mins to get three pictures printed.

Calling ahead is impossible- they don’t answer the phone in the pharmacy and just now Joanne in the pharmacy was extremely rude to me once she did answer the phone and mocked me. I don’t leave a lot of reviews but this really bothered me because I hold a pharmacy technician to the same standards I hold other medical professionals but clearly that is not the case at this location or at least with this employee. She should not be permitted access to customers moving forward without an extensive retraining.

Great experience for me at the pharmacy! The younger gentleman with great hair working the Consultation station today (11/21/19) was super polite, attentive, and fast! I was in and out in 15 minutes, and I was a walk-in! He recognized my name from when I was on hold earlier and the call got dropped. I wish all pharmacists could be like this, very customer-service friendly. I didn’t catch his name but I hope he gets the recognition he deserves.

Jill was legit the rudest employee I’ve ever had the misfortune of encountering. Hope management fires Jill soon. Even her coworkers looked like they were uncomfortable around her. She’s the one with the blonde hair and a disrespectful attitude in case you’re wondering. I may consider going back if they get rid of Jill.

I’ve literally never had a smooth experience at the pharmacy. Rudeness and s lack of communication between staff

Legitimately the worst location ever. 4 times I’ve transferred to pick up a prescription here and they give you a time it will be ready and then it’s not even started yet so you have to wait for 20+ minutes. So disorganized and understaffed.

Absolutely the worst. There is 0 organization in this store and they employee's could care less about customer service. Unbelievably disappointing.

The line for the pharmacy extends into the aisle for wart medication and i saw all eyes on me couldnt make a selection in peace.then i was treated like a thief because of wearing a hooded sweatshirt

Always poor customer service. Almost every time I get a prescription refilled something is incorrect and they ask me to come back in a rude manner.as if it was my fault. Avoid this pharmacy if possible and save yourself some stress!

I went with my son today at this CVS in Santa Monica Blvd. We went to have a consult at the minute clinic. We spent 2 hours waiting on line to have an appointment. The Dr. Mike (or so I was told), after knowing we were on line for those 2 hours, left saying for us to wait or leave because he was going to have lunch (and was rude saying it). This cvs' minute clinic is terrible. Do not recommend it.

I am trying to change my insurance and they keep transferring me within the pharmacy and putting me on hold. It has been 30 minutes. Annoyed!

Friendly staff who were able to answer all our queries regarding acceptable medication for a sick breastfeeding mother. Has all the necessities you could need too. Homeless who hang around here can be a bit uncomfortable however.

I went to cvs to pick up some essentials. I was looking to have my life saved. I was in and out quickly. Nothing amazing to report.

As traveler from overseas I was desperate for a doctor. I saw Dr Aaron from minute services and he was an absolute life saver. Pleasure to deal with and saved my holiday.
Forever grateful.

Nightmare parking lot. You will find people sleeping in the garage and some with their minds gone. Someone is ALWAYS creeping on the stairway and feels unsafe. Avoid until they get security in there. 1 star

Review is for minute clinic.they are horrible.refused to prescribe an antibiotic for a sinus infection.saying I needed to suffer for 10 days before they would!? ! I know my body and symptoms.went to a real doctor and within a single day was feeling better. I will never use a Minute Clinic again.