CVS, Oakland CA

Nice staff but small and that slows things down. Pharmacy can only host one pickup line which means that you will wait during any peak times.

Nice CVS store. Convenient. They had what I wanted. Fast friendly service. Good covid-19 compliance.

This is probably one of the worst CVS locations in the country. The employees walk around like zombies and it seems like they are aiming to serve customers as slowly as possible. A line of 3 people can take them 15 minutes to clear out. On top of that, everyone is a little surly and cranky. Not sure what the hell happened here.

It has been awhile since i came to this store and man whoever is running it now should have been running it along time ago! It was so nice to walk into a clean store with amazing customer service and get help rite away! Stephanie really made my day by being so nice I wish every store could be like this!

Shopping at this CVS is a delight! I love that they have THE best customer service. A far cry from the Rite Aid across the street. I got my credit card stuck in the parking meter & they were happy to lend me pliers to get it out. Even volunteers to do it for me.

They seem to have cleaned things up lately, especially in terms of customer service. They have a new woman named Stephanie working there and she is such a delight. She's always smiling helping people and makes me want to keep coming back.

I am continually impressed with the cheerful greetings and sendoffs, but mostly grateful to the kind, understanding, helpful, and patient staff of the pharmacy.

Some of the staff are nice enough, some are downright condescending. But manners aside, every time I’ve dealt with these guys there’s been an issue. Save your time and bypass.

No experience with the pharmacy. Store is on the smaller side, but overall well stocked and clean. Prices marked on all the items I was looking it (which oddly is a hard thing for many stores). I often opt to come to this CVS over my neighborhood's.

There is never anyone at the front counter. Last time I had to wait for 15 minutes in the pharmacy line just to buy some advil because there was no other employee in the store. They also keep telling me they have not received my doctor's approval for a medication that my doctor approved two weeks ago.

The guy working the pharmacy the first time I went was really friendly, so they get a star for that.

Called to ask the price of a flu shot. Was on hold for 32 min, 45 seconds during which I drove to the store, found parking, and went in.

My wife called about 20 min into this, was also put on hold but her call was picked up. Conclusion, they can’t even keep straight what order the calls came in.

Best of all, Matthew the manager said I was lucky it was only 30 min and that the pharmacy is separate. This is customer service?

The staff is nice. But for some reason nothing is ever ready on time and the wait is always 30 min.

They remodeled the store and it looks beautiful. Everyone is friendly that works there. My only complaint is there is never Mach razor blades. They only have Gillette in stock.