CVS, Monterey Park CA

I’ve never dealt with such unprofessional behavior from a manager no less, and frankly rude behavior until speaking on the phone with Jorje. Frankly, I called for professional reasons, and after being placed on hold for 10 minutes, Jorje was supposed to assist me and began interrupting me several times, to a point where I couldn’t finish a sentence, and then proceeded to tell me he couldn’t help me without explaining why, then hung up on me instead of taking a message for the supervision to follow up with me. Frankly this person has no place being a manager and behaving this way, especially when speaking with a business, you’re supposed to represent the company and frankly he behaved like a clueless, rude individual.

The female person at the pharmacy didn't help she went back to shuffle envelopes and then there was 5 people behind me about 10 minutes later and was still waiting

READ THE REVIEWS! They say it all. I work in the medical field and have to call in RXs (pharmacy) for clients sometimes. They had me waiting for 30mins nobody ever answered to say they were at lunch or just say anything. After I called back 30 mins later assuming they ARE in lunch tech "WAN" was rude! Through the whole conversation.

Please choice a better pharmacy and dont waste your time. Or dont let your day get ruined by nasty people.

"WAN" (from the pharmacy dept), clearly you are miserable in this facility. For your own sanity and YOUR CLIENTS sanity get transfered or get another job NOT INVOLVING CLIENT CARE.

CVS Pharmacy do you just hire anybody?

Thanks alot for this 24hours store really saved when I needed baby food in the middle of the night

I have been shopping at CVS Monterey Park for about twenty five years. I have one word to describe their service and products, including the pharmacy - The descriptive word “ EXCELLENT! Review by: Vincent Esequiel Medina, Boyle I resident of. BOYLE HIGHTS LOS ANGELES CALIFORNIA.

After hours here is crazy, it gets so busy here. I was waiting in line for about 10 mins until a real nice lady Daphne came to take over. I couldnt help but notice how much of a hard worker she is. She was working the register and the self check out on her own, it was clear that they were short staffed because poor daphne was the only one up front taking care of all the customers. When it was time to ring me up she helped me with my coupons and even helped me get a better price by explaining a coupon to me. She is so patient and sweet. She honestly deserves employee of the month.

Never again going to this store. Even the manager Joseph and other worker is so bad and rude. This is what make me not want to go to the CVS again. Very very bad experience and staff does not care what so ever and about 30 min and another staff took care of me Mx by far the worst. How they survive is beyond me. Bad

This CVS pharmacy staff service attitude is terrible! And the waiting time So long! I feel like this is the CVS staff in Los Angeles? ! The walmart pharmacy service attitude is better than here, waiting for faster! Will not recommend pharmacy services here

This is a great CVS, just wish it was a bit closer. I usually go to the CVS near my house but they seem to never have my prescription and this CVS always has it. So after transferring the prescription back to my CVS and learning that after months, it still wasn't available, I decided to just give in and come to this one. The parking was easy and the staff was nice and efficient. It's also close to a lot of places to eat/pick up food which is nice. And its open 24 hours!

Tonight, I had to go to this CVS to get my daughter’s medicine which was an inhaler. Ana, (in the pharmacy) I believe she saw how bad my daughter was trying to breathe she had the medicine in a few minutes. I really appreciate what she did for my daughter tonight. Thank you very much Ana!

Worst customer service. The managers are worse than the cashiers. Rite Aid is across the street, go there instead. The store is severely under staffed and disorganized.

I always find everything I'm looking for here. They tend to regularly stock hard to find old-school drug store products that you don't typically see in other drug stores- especially chain drug stores.

People please avoid paying in those machines, they are taking away people's jobs.this place needs more cashiers.that's the reason they don't want to hire more workers. Help save our jobs by avoiding those machines.

Worst CVS in the area! The cashier staffs are impatient and rude. No smile at all! If you try to use CVS coupons, you have no chance. They look like you owe them a million bucks. It is very dirty and messy all the time in this store. The management is suck at training staffs (managers need to be trained too), treating customers well and maintaining the store. Avoid going there, go to other CVS or Rite Aid across the street, more friendly staffs there.

Worst CVS in the area, avoid unless you need to use it because it's 24hrs and other CVS's are closed. But don't expect to have what you need in stock, pharmacy here is a joke, the night pharmacist is useless, literally only words he said were, "We don't have it", no trying to help in any way. Rest of the staff seemed nice enough, but the place is super dirty. If your prescription plan let's you go to other places use the 24 rite-aid across the street instead, if not find another CVS.

This CVS is always well organized and neat. Customer service is great, everyone greets you with a smile. Jorge is very courteous and helpful.

This store has the dirtiest floors to be selling drugs and hygiene products. It’s the cheapest and most stained grey carpet I have seen.
We need to fix this issue. And the chairs in the back to wait for your drugs are worse than the floors.

Pharmacy staff is impatient rude and not very helpful, I was just trying to get my daughters medication. I have enough problems as it is, they just add to the frustration

The store manager at the check out was upset because I wanted cash back on the auto pay register.her reaction was very unprofessional.all I can say is that she needs to take customer service classes.

The service here sucks, they're very slow & they don't know what they're doing. I was in the store waiting for help for about 20 min and no one came! The staff is also very lazy & kind of rude.