CVS, San Diego CA

This cvs store is worst pharmacy ever. They are always late on your prescription. I called in asking if my prescription is ready to pick up, they said yes and when I came in it is not ready.
The weird thing is at the counter they wont tell you that your medicine is ready or not; they ask you to wait in drop off line to talk to the other assistant. Lol the assistant then tell me the medicine is not ready. Wasting time and long process. Their people is very lacking of professional.
I will never use this cvs again and change to nearby walgreens

I came here for a COVID Booster and the Tech, Jonathan, at the front was helpful with getting me set up. Dr. Sherwin, gave me the shot, no pain at all and he was super friendly. Great experience for me here

I swear I always have the worst luck at this CVS. Every time I try to get a prescription filled I am met with the rudest people at the pharmacy counter. I’m not sure why these employees have such bad manners it’s ridiculous. (Does not pertain to the actual pharmacists they have always been quite helpful)

Worse CVS Customer Service always at this store. They don't know how to load receipt paper so the registers were giving blank paper. Larry is the only employee in the whole store that can print you a receipt. I made him aware that I needed my receipt reprinted because I bought some gift cards, but he was in no hurry to help me. Even though there were 4 other employees that could help customers, he did anything and everything to make me wait excessively long.
After 20 minutes, I gave up and left. I will drive longer to go to another CVS. This store needs to be retrained because they are making customers go to Walgreens. Larry and his team don't even deserve 1 star. With all these bad reviews, you think the district manager might step in and do his/her job!

I went to Clairemont after worst experience in Balboa. Ms. Kaitlyn was amazing she really understands my question and try to me understand with patience. Also she has Knowledgeable and kind with smile. I hope she work there all the time. Thank you Kaitlyn please CVS give her prize or she teach Balboa worst staff please please.

The pharmacist I saw was rude the entire interaction and was rude when I asked him to do what is the basic function of a pharmacy job. His aggressive attitude made me feel unsafe - I will never go to this pharmacy again. I asked to fill a Kaiser prescription at this pharmacy because I am no longer on Kaiser insurance but now on MediCal. He was rude during every part of the interaction - first critiqued me for thinking a CVS could do that (Kaiser told me it is common practice), then when he asked me for information, then when he told me he couldn't read their phone number, and then when answering my question of when it would be ready. If this guy resents having to do his job then why is he doing it? What is he trying to achieve with making a customer feel intimidated? CVS needs to put him through customer service training. In the meantime, I recommend people avoid this pharmacy and drive the extra half mile in any direction to get to another one.

If there was a zero, or negative, it'd be lower! I have had the same insurance for two years. Ever since 2020 started, this CVS was contracted and I could no longer go to Walgreens. I thought, no problem, this is down the street! Well, every two weeks when something is texted to me from this place, it's something. They NEVER have my insurane on file, but they down ask either. They just apply a discount card and hope I do not ask why the pricing is wrong. THAT is illegal. I constantly get told that the system that texted me to refill something, didnt go to them and I have to wait. EVERY TIME! More recently, I had major spinal surgery. I now cant just drive myself, and to even get out, requires the use of a back brace and walker. So two days ago I go in. Once again, the right meds aren'nt ready, then right at closing time, I ask why the cost is so high and they said, AGAIN "You don't have insurance, so we applied a discount card". At 9: 00p.m, I leave with no medication and an "I'm sorry, can you bring your card in again tomorrow". I looked at the same woman who does this to me every two weeks and I said "NO", do you not see how hard it is for me to get from my house, to here"? She literally just keeps apologizing and never offers to fix anything. Their systems are messed up, they always make you when even after they said things are ready, they never update your RX number, and they don't even care that you are upset. I WOULD'NT GO TO THIS PHARMACY IF IT WAS THE LAST ONEIN SAN DIEGO. They are absolute;y horrible!

The pharmacy here went above and beyond yesterday (5/24) between noon and 1300. The young girl working the “drop off” desk from the pharmacist that dispensed my medicine. They quoted me an hour or more and it was ready in thirty five minutes. Great crew, thanks guys!

Love it. Been a shopper for years. Great just to grab some milk. Also good home health aid center.

All of the employees here are very helpful and polite. The pharmacists have gone out of their way to help me with some insurance problems and have saved me money. I appreciate the self checkout option as the regular checkout lines can get long at times.