CVS, San Diego CA

Always have loved having this store. Everyone is friendly and helpful. 4 stars because they no longer have hand baskets. Please offer hand baskets makes shopping easier and it allows people to browse the store longer which means people buy more.

STOP rude Justin gave me wrong medication!
They do not know Sh.and gave me wrong medication AGAIN!

The Cute Nasty and Rude JustIn as Pharmacist gave me wrong medication because of a Rude Dr. JASON not paying attention to refill Rx after 14 DAYS, BS by Pharmacist again same location!
So Many many times ReFill for CVS profit Only!
Too many too much mistakes For PROFIT only.

Justin as pharmacist DO NOT how to give a simple shot his hand shaking more than my dogs tail!
Wrong medication for CVS profit

The rude Pharmacist just refill Rx as he wish NOT following ANY rules!
Nasty dirty must STOP or I will repot on my Rx refilled WRONG!
STOP this before anyone get problems!
Also his hand is shaking very bad to give a shot!

Poor schedule for covid booster. Scheduled but was not registered in the system.so no booster today

Bad customer service.
Over the years, it seems to get worse and worse here. It used to be so great.
Now I've witnessed them accusing people of saying this extrabucks is probably not yours that's why it's not working. If they actually know the rules to extrabucks, you can't give or swap extrabucks, you can only use extrabucks from your own account.

Unlike other CVS locations, they won't put up signs on the lottery machine when it's out of order. I've witnessed the staff walking away from people while they're still talking to them. Rude much. They definitely don't care about their customers and how they treat them.

Self checkout here, you always need employee help. Rarely does it ever work without them.

Customer Service is -0, especially the tech with no name tag. She waited me for long time and injured leg. I fall and re injured my leg.

Very rude and unprofessional the way the staffs communicate are horrible! They just lost us—poor customer services, and poor management, actually we just moved here and We were really happy about this Cvs that was in our neighborhood. Now I need to drive some mile far to avoid rudeness and manners in this CVS

Didn’t let me use their non-public bathroom to flush out my eye after I accidentally got bug pesticide in my eyes (that I had bought at this location)

Came here today for my pain medication at 6: 03 and the clerk told me while helping another costumer we are closed I said very polite is my pain medication I really need it, and she did not care at all wow.
I give this CVS 0 Stars

Around 12: 30 pm on January 8,2022, I was unable to use my CVS coupon I received in the mail that can be used between January 8th-15th. I received my CVS coupon last weekend. When I attempted to use it for my purchase, the clerk gave me two reasons why I could not use it: 1) the item I was purchasing was already on sale; 2) the coupon ID does not match my member ID number. I understood the first reason, but the second reason was unbelievable to me. I admit, I responded with profanity to the second reason. Then she began to read the small print on the coupon that explains how the coupon cannot be redeemed. I asked to speak to the manager. The clerk said that she is 'the manager. " I began to explain that reason number two sounded like it was an arbitrary rule because I have never encountered such a problem at any CVS store. Also, I told her that only my wife and I receive coupons from CVS. I am the main CVS shopper. No CVS employee ever denied my valid CVS coupon. I asked, if I was to purchase other items that were not on sale, would I be able to use my coupon. She said "no" because my member ID number does not match my coupon ID. I disagreed. By now, there was an audience that looked petrified. I thought I was in an episode of an angry patron video reel on YouTube or Facebook. I told her that I really do not like shopping at CVS especially for denying me the use of their coupon that they sent to me in the U. S.mail. The clerk asked me if I could use my wife's membership ID or phone number to redeem the coupon. "No, why are you asking me for her information? I am making a purchase. Are you going to allow me to use the coupon or not? Do you think that I found the coupon somewhere on the street? " I felt marginalized, and I felt like I was wasting my time patronizing their establishment. I hope none of you have to experience such lousy service.

Imagine being in extreme pain and having to deal with a pharmacist technician who hates working there and has a huge attitude, named Monica.
This is nightmare I feel sorry for whomever will be in pain and has to deal with someone so nasty

Everyone else is so nice but unfortunately the pharmacist Nicole had been nasty with me so many times I need to transfer all of my prescriptions to another pharmacy.

Worst and most dishonest pharmacists, will make you wait for 45 minutes and then be rude and keep transferring you to another person as they do not know how to process your prescription with the insurance, I recently transferred all my prescriptions to another CVS, so much better than this location.

The worse prescription service and by far the most dishonest pharmacists. Unlike Walmart's phone communications that warn you of any issues. Their system tells you your prescription is ready and if you show up after your doctor's hours, only then they tell you that you need to call your doctor. Today's pharmacist, Moon, lied repeatedly to cover for their mistakes. She told me my doctor had an emergency after hours phone number and that I should call. When confronted by another customer, she made the call, and still refused to provide even an emergency dosis which other pharmacies provide. Even another pharmacist at a different CVS location did. She was up to something because almost at closing time she was on the phone and I had to wait 20 minutes to speak to her. After years of using CVS that was the last time and I am not alone. If you scroll down to other reviews you will see similar problems with their pharmacy. They are going to kill somebody soon.

This is the second CVS in SoCal that would not allow us the use the restroom, even though we were making purchases. This one.the lady said it is not open. Then told us we could go to the grocery store a few shops down. I'm not from the west coast but I have years of customer service experience and that is just plain unacceptable to me.

I love to pick up my prescriptions here since the customer service is much better than other locations but recently I have become concerned. This is due to the pharmacy technician only wearing a face shield with no mask. There have been many studies that prove the ineffectiveness of protecting people around you by just wearing a face shield with no mask. So I am just disappointed that CVS is allowing someone to come in contact with a high risk population without proper protective measures.