CVS, Salinas CA

The CVS Minute clinic should be renamed the sixty minute clinic. Go inside, wait in line, be told you have to go outside to the drive through. Be told your appointment was cancelled. Make another appointment the next week. Come back to the drive through. Go to the second lane. Be told this lane is not functioning. Go back around to the first lane. What is wrong with CVS? Why can't they communicate with their customers? Even the simplest things, like the drive through lane isn't working?

The Farmacy hours are not in complaint.
The sign on the window says lunch time 1: 30-2: 00, I arrive at 1: 20 and it was already closed.
Very low inventory.

If you have to go to this pharmacy I feel sorry for you not only do they not offer drive thru service they are bad at what they do and don't know insurance regulations piss poor customer service

They need more staff here in the pharmacy: slow and very busy! Had to come twice and wait to get Rx that was texted to me as ready—-

Couldn't say less but the phone customer service was a complete failure. He is a pharmacy agent and not patient enough he just went ahead and hung up on me.

This Pharmacy used to be one of the best ones in town for customer service since the population the assisted was mostly older. Now the new staff they have here is horrible very rude very unprofessional you will wait in line half an hour once you get there they won't be able to assist you with your question or help and that's just a waste of time. If you get your refills here avoided do not recommend it. If you try calling, you will be on hold with good elevator music for half an hour and still nobody will answer the phone. Tried calling them four times waited half an hour every time and did not get through. My wife had to go in person since nobody would answer the phone. She waited half an hour and still they were not able to asist her in looking up any refills for my medication since she was on the wrong line. Look for somewhere else Safeway might be better choice.

I wanted 2+ 2 additional passport photos for my son. Manager was very rude and angry. She wanted to charge us 16+16=$32 while their website clearly mentions that additional passport photos only cost 3.99. CVS staff including manager are not well trained. It was a bad experience and felt humiliated. Filed a complaint with CVS corporate.

ABSOLUTELY HORRIBLE SERVICE! Upon arriving at the drive through, it clearly states FULL SERVICE BOTH SIDES. Waited for over 20 minutes in the 1st lane, only for them to refuse to take my prescription. They said they were only doing Covid tests. The little girl at the window responded with complete rudeness and attitude. DISGUSTING CUSTOMER SERVICE!

Omg worst experience ever, the cashier Ana omg worst service and experience ever, she’s Soo rude,

Pharmacy took a call, said “hello”, then hung up within the span of a second. Very helpful

They didn’t process my return because they said I had to wait 24 hours before I can actually return it which makes no sense as to why we would have to wait longer with this corona