CVS, Vista CA

I used the photo service here & the picture quality was terrible with weird spots on them. When I contacted CVS customer service they said they would exchange the photos for me, free of charge so long as I brought in the old ones. When I went in to replace them the manager wanted to charge me again and she was very rude when I explained the situation. I will not be coming here again & I definitely don’t recommend using their photo service.

All the staff is very helpful. EXCEPT the lady who works in the pharmacy with the short red/orange hair she was very rude.

There is no grosser or unkept store to go to. They should replace whomever manages this CVS because it's quite obvious they don't care. Dead cactuses out front, filth all around the front doors, and dirty inside. Where gloves and a mask if you shop here. How sad that this company makes massive profit from their pharmacy and could care less about their dumpy stores.

I had to come 3-5 times, Everytime I needed a refill. There's always a long wait. They never answer the phone, and will just hang up on you after a 40 min hold. They never had my medications that the texts alerts say are ready. And they lied and said no pharmacy has syringes and needles available due to supply chain issues. Then why was I able to get them within the hour at Vons down the street?
Editing because even though I have switched pharmacies, I STILL can't pick them up because these guys continue to fail to do their jobs. I spend my days missing medications and going back and forth calling doctors and pharmacies trying to get my scrips sent elsewhere. Thank God this isn't life-saving medications like insulin, but my quality of life greatly depends on these meds. Come on, y'all!

So hit or miss. Sometimes all fine but many times I’ve waited on hold for the pharmacy for unusually long times, one time an hour and 15 min. They close super early sometimes. They are rude and abrupt on the phone always. Today the doc called in the wrong prescription and since I picked up a whole bag of medications I didn’t notice until I got home. The doc called in the right one and when I went back they would not refund me for the wrong one. I didn’t even open the bag or the box or the tube. They didn’t need to resell it but I had no idea I’d be stuck paying good money for something I don’t need and have to buy the right one. One time when I was super sick I asked them to include the cough syrup and sleep aid from the aisle for the drive thru so I didn’t walk in sick and they said they would like to but could not find the brands I asked for. I ended up going inside and they were right there on the shelf. During Covid when I moved here it took them 4 months to get my transferred prescriptions right. It was insane but it was a hard time for all so I tried to be kind. I was with rite aid by my last house for 20 years. Minimal issues. The nice store manager at this CVS says they have staffing issues in the pharmacy at times. One good thing is most the time no one’s in the store when I go. The CVS itself is fine, not very big; except they stopped carrying cover girl which has my fav lipstick so who knows. Anyhow, if you have a choice of pharmacies, be cautious.

This CVS pharmacy has awesome pharmacist and Doctor's they're all very helpful and respectful to all of their customers, I do recommend this location.

I am a senior and have scheduled my vaccine here for flu and cocos 3 times (they make me answer 25 questions and enter a lot of info which take me a long time to enter). Then, each time, an hour or two later, I receive a message that they had to cancel it. Don’t waste your time with CVS - Walgreens said they would take care of me which they did & I didn’t have to jump through hoops and waste time.

Bad customer service. Always grumpy, denied multiple prescriptions and calling our doctor to try to change one. Who does this? Not coming back