CVS, Bakersfield CA

It was frustrating dealing with poorly trained staff at this location. The pharmacist didn’t understand that insurance can provide prescription coverage without a prescription card and insisted I was wrong… even though he was. He tried to charge the sticker price, over $50, for medications that actually cost $11. Only in America do you have to argue with your pharmacist while sick and feeling terrible. Of course, no apology or anything once he figured it out and charged the correct price. They also let me leave without receiving any patient education about the medications which might be against the law …?

They closed the store 10min early and all I was doing was picking up an order. Couldn't even just hand me the order really fast. That's highly unprofessional and not how you run a business. Highly upset with this location. Never had a problem at other locations!

Bruh their freezer section is down and for whatever reason they have all their food still sitting in the freezer. The sign says do not open but oh my God the smell when you walk in it smacks you right in the face. That food should be tossed away so that the foul smell can go away.

Steven was so helpful and knowledgeable in helping me find a specific Benadryl product I was looking for. He always has such a great upbeat attitude every time I come in to this location! Very well ran CVS!

Not friendly at all and even I think the manager if he is in white hair and he wears glasses he’s not friendly also mean stuff but there’s two girls was very helpful and other two one of them Indian and the other had a black hair and earrings in her nose are not friendly at all cvs! MADE change to your bad customer service? !

I enjoy shopping at cvs however during my visit at around 6: 30 pm on 1/12/23 a cashier by the name of lily (heavy built Caucasian woman) was very rude, impatient and disrespectful to me as I needed her help picking detergent from behind the glass. She kept the same attitude as I was checking out. I did not give her the same energy she gave me, instead I decided to write this review in hopes the manager would step in and possibly get her some sensitivity or further customer service training. I must say, if I were white she would not have treated me that way. We can act like racism doesn’t exist all we want in this country but it does!