CVS Pharmacy, San Clemente CA

I already said how I was next in line and appreciated that an associate acknowledged me and said I’ll be right with you. There is nothing worse than waiting and wondering if someone knows I’m there.

What a great experience. The pharmacy staff that I talked with were knowledgeable, professional, pleasant and good humored (and this isn't the first time). I would absolutely recommend making this your standard pharmacy when your Doctor's office asks the question "where do you want your prescription to go? "

The CVS on Avenida Hermosa in San Clemente, CA is extremely poorly operated. Every.single.time.we get rx's there, we are told they don't have them. We just went there the other day to get an rx that was called into the wrong CVS to see if they could transfer it to this store and were told there was no record of it anywhere. My husband didn't show them the text on his phone as evidence. It goes on and on, literally.

You would think that if your customers keep telling you they have rxs to retrieve and you keep telling them you don't have them, that there is a disconnect somewhere and it can't always be the customer or the prescriber's faults.

It's difficult to be civil to the people who work at this location because it's such a joke. No one does anything about it.

Going to get my stuff at Ralph's now. It can't be worse than CVS.

I'm giving 5 stars because I have received kind, professional and honest customer service each visit. This pharmacy is overworked and understaffed like pretty much every pharmacy now a days. In spite of that they have gone above and beyond to help however they can.