Cycleogical

I’ve brought in bikes from 3 different decades and each of them have been returned dialed. Top class service from real SoCal riders. The techs all have their own speciality and will steer you down the right line! No matter how rocky the garden!

Brought in my clunking machine and after a few bushings and bearings they got her feeling like new! Thanks a ton

Walked in today. Just looking to get into bicycling, the sales rep.was understanding and educational. At no time did we feel pressured or rushed. So many businesses will try and push you into something just to make a sale. The rep here truly seemed interested in helping us find the right fit, not just making a quick sale. Refreshing experience, would recommend to family and friends.

Service and attitudes were horrible. Too bad because I've bought bikes here before and had previously thought was a good place. Can live with nothing being done after waiting 2 weeks (they said 3-5 days), can even deal with no phone call to update.but the complete indifference and arrogant attitude when I stopped by to find out what was happening, YIKES.

This place used to be great and have wonderful customer service but this last time I went to them, they shut me down and didn’t want to help with a minor bike issue. Not sure what is going on and maybe they were having a bad day, but their customer service was off putting.

Tldr: failure on a very basic procedure on a very expensive equipment.

A year ago they changed the oil of my Pinion C1.12. They were very nice. Today I did it myself since the procedure it's extremely symple and the only reason I didn't do it myself was because of lack of time. So I just changed the oil in my bike, and to my surprise I had to take out double the amount of oil that should be in there (120ml instead of 60ml), so basically it looks like last year they just added the oil without removing the old one. Not the care I expect in my $3000 gearbox. Hopefully since I did not ride too many miles on the bike there is no long term damage.
Maybe they tried to take the oil with the bike tilted? I cannot believe how such a simple procedure could be done wrong. I wanna think that they missed something basic and not that they tried to save 5 minutes. Either way is a pretty bad mistake on such expensive equipment.

Great selection of outdoor gear although the depth of the brands is good but the width a little narrow. There is a 10% discount available with their club offer. &25 to join and you get 10% off your gear.

Very friendly staff. Brian adjusted my gears quickly and didn't even charge me for the quick fix. They will be my go to bike shop for all my elite and mountain bike needs!

Best bike shop in Tri Cities - the crew knows their stuff and will get you back on the road rolling smooth whether you pedal a well-worn 10speed or a high-end carbon enduro missile. Their product pricing is competitive with the online stores by design, and their service rates are more than fair.

Employees have been super rude every time we try to shop here. Bummer since we would prefer to shop local.

Awesome service, was halfway through a ride from LA to San Diego and passing through Dana Point when I had a serious issue with my front derailleur. Fortunately I found this shop online and asked if they could do a quick fix. They were incredibly helpful and took 20 minutes out of their already busy day to re-install the derailleur so I could finish my ride down the coast without a further hitch. Big shout out to Brian who had a lot of great advice for the rest of our route and how to get the wonky derailleur fixed long term.

Super Customer Service! Chris, the teacher answered the phone, he was kind and answered my questions. He let me know because of Covid my bike may not get fixed, but to come to the shop and see what could be done.

My bike was damaged in a car accident, Chris sent me to Meng the bike mechanic. Meng is a talented mechanic. He worked on my bike trying to unbend my rims.worked with the chain and looked for damage.possible cracks in the frame from the accident. He was doing his best with my bike with hopes I could still ride it while on my vacation. He cited the areas of concern and detailed the damage. Meng was honest with me about how the bike may ride. He said If I had any more issues with the bike to please let him know and would do what he could do to help.

Brian, the service manager was super helpful and friendly too! I needed to have documentation and clarification about my bike damages. Even though he was swamped with several customers at the time of my phone call, he took the time to listen to my concerns. He provided me good insight and gave me suggestions of what needed to be done to expedite my situation.

Thank you Cycleogical for EXCEPTIONAL CUSTOMER SERVICE! I APPRECIATE you Meng. Chris.and Brian for turning a terrible bike/accident incident into a more positive experience! When I am back in town, I know exactly where to go for any future bike repairs or issues. Your all.the BEST! Awesome people. STAFF!

Laurie

Nice shop located conveniently off Pacific Coast Highway. The staff is friendly and working very hard to accommodate everyone, especially throughout this pandemic. Due to COVID-19, the store is setup where you want to do most of your shopping from the door but the staff is more than happy to help with anything. They are OVERWHELMED during this time so please, remember to be patient when dealing with them. It’s hard for small businesses right now and we are lucky to have such a nice shop here in Dana Point! Thank you Cycleogical, I’m so happy you carry too brands like Pivot, Intense, and Santa Cruz- I look forward to shredding on my new Pivot Switchblade!

Ok, it’s Friday afternoon. My wife and I ride down to Doheny on my ebike. Out of no where I get a flat front tire. I call the shop. Explain I have my wife on the bike with me. They tell me to bring it up right away and they will work me in. BOOM! They put new tube in tire and I’m out of there in less than 30 minutes. They were busy but friendly, helpful and reasonable. This was my second visit. Would highly recommend this place. Five stars all the way!
Roger&Linda

Best bike shop around. Even though they're SLAMMED right now, and everyone has a bad day now and then, the mechanics here are consistently SOLID. Shaun is THE MAN helping with quick fixes, great customer service.

I own a small business a few blocks away from their Store. I know how difficult it is to run a business and find good employees. The people at Cyclelogical are very professional and knowledgeable, always ready to help.
Highly recommend this place!

Came in there just at 5 all i needed was a quick pump and pump adapter, all workers were more the amicable. 10/10 recommend

Walked in there with money in hand to buy a bike having just sold mine. Guy behind the counter greeted me, but then continued to tell stories with his friend. Never asked me what I wanted, or if he could help, he was more interested in his buddy's story I guess. I walked out and went to The Path, where they actually talked to me.

Michael and the staff at Cycleogical were easy to get a hold of and super helpful in getting my bike shipped safely across the country.