Daltile, American Olean, Marazzi Sales Service Center

Working with Michelle has been a wonderful experience. She is very knowable and caring. For me picking the right tile was stressful, but Michelle was encouraging and patient. I would definitely recommend starting here.

Great customer service but I would of gave them 5 stars but they will sell you a broken case but won't let you return a broken case don't get it!

If making an expensive purchase the ladies in the front are great. Otherwise they are not helpful.

My tile order has been “delayed” since mid March. Rescheduled for mid April, then rescheduled for mid May, then rescheduled for 6/21/21.
Order arrival was confirmed with Dial Tile by my contractor on Friday 6/18. When installers went to pick it up today it was not there. I’m suspicious my order was given to a larger developer. I believe Dial Tile flat out lied to my contractor on Friday.
They get one star because they have a good tile selection.

This review is mostly about the sales ladies in the show room. Michelle is the one that took my order, well kinda took my order. She was not helpful at all! She only came out from behind the counter when we kept going up to her to ask questions.then when she took our order she talked about her own personal stuff and hanging out with her friend eating lunch. We had some stuff that needed to be special order, but when I called for pick up they had never been order. When we came in we asked to see samples of something comparable, Lana just sent us to the back, again not helpful at all! If I could give a separate rating Eddie in the back was so helpful and had fantastic customer service! If I went back I would ask for him and skip the two in the front.

When they know you will spen sone money they treat you like a king if you just asking for prices they helpless at all no so happy i guess all business been caming that way lately

I love Daltile. I could all way find or get what am looking for here. The price is on the high side but it's worth it.