Del Norte Club, Sacramento CA

Complete disregard for the law or those with disabilities.

For over a month I have been trying to get Del Norte to fix/ replace the chair lifts that assist those with disabilities to get into one of their two swimming pools.

I have been given just excuse after excuse. First was told the chair lifts needed new batteries, then I was told I would need assistance to turn them manually, then use power to lower chair into pool. When I arrived to use the pool the chair lifts could not be turned at all, so were not usable.

I was then told they were going to replace both chair lifts, and this wa “their top priority”. I was then told lifts had shipped July 7, and as soon as they arrived they would be installed. Two weeks latter, I was told the lifts had not been shipped at all as the company”put our account on hold without telling us”.

So it is over a month, still have no idea when the pool lifts will be installed.

This is a violation of both state and a federal law. The manager acknowledged this to me, but I am just getting excuse after excuse as to why there are still no chair lifts for either pool.

Del Norte Club is owned by Arcade Church. I informed them in a letter of the non- operational chair lifts a month ago. I have not received any response from Arcade Church, and continue to just get excuses from Del Norte manager.

It is a disgrace the callous disregard for the law exhibited by Del Norte Club and Arcade Church. It is also a disgrace that they have such little regard for the safety of their members.

You know. I'm surprised! Staff are friendly, prices good for what you get, easy access to your own lane in the pool, there are two as well, one is a dedicated adults only pool which is WONDERFUL but there are spaces if you have kids too. Fitness equipment is brand new, the entire place is just nice. Staff welcoming too. This is more of a family friendly, older crowd not a muscle fest place. That said they have legit squat racks and not just a ton of smith machines. Good place, good people, good clientele, staff, facilities etc. Just a little tucked away but worth it.

I learned how to swim here on 1968. I also learned to play tennis here. Great summer fun just a bike ride away from home.

I canceled my membership here almost 2 years ago because I was paying so much money per month so we could swim but every single day during summer only 1 lane is open for open swim. What's the point to pay when you have zero access to the pool all summer. So this year few weeks ago I came with the kids to swim I paid $15 each for me and my son and my daughter with disability was just hanging out.
I CAME BACK TODAY and they told me the policy changed from 2 weekends ago now it's $15 per each for everyone and ONLY MY SON was going to swim
So I have to pay 30$ just for me to sit around and care for my disabled daughter that came with a Walker and oxygen on? ! Are you kidding me?
So we have to pay $45. Just for ONE PERSON to swim. Me and my daughter were going to watch my son swim and get stuff from the snack bar which you would still be making money
You're part of a church? Lol what a joke.
Trying to make money off of people that are just going to sit and do NOTHING but buy from your snack bar. And to TRY TO CHARGE MY DAUGHTER that's clearly with a Walker and oxygen and you can tell she can't do anything there anyways.you still wanna charge her too? Discrimination to disabled people that's what I call it
I will never come back to this place again
And will never recommend you guys to anyone anymore. It's a shame you're even part of a church.
Disgraceful establishment