Demandforce, San Francisco CA

My new dental office uses Demandforce to send text reminders for appointments.

Every time it sends me a reminder, it sends me two text messages that are exactly the same. For confirmation requests, it would just keep sending me the same text (in duplicate sets) until I respond. So sometimes I would get ten to twelve text messages in a row.

Very irritating, worse than spam. I eventually unsubscribed and just use my regular calendar reminder.

Our podiatry practice has been using Demandforce now for six years. We have been quite pleased with both their service and the availability of their support staff. Special thanks to our account manager, Hugo Skandrani, who is perhaps the most patient man that I have ever met!

Been with Demandforce for around 10 years. All of sudden customer service in the toilet. I have been trying for a month to get some resolution. Last 3 days emailed support and my rep. I receieved an auto response from rep saying he is no longer with the company since Nov 03rd. I reveive emails from support saying they have recevice my case and a account rep will be back in touch in less than 48 hours. Well guess what nada, zilch (0) not a word. Meantime I am still being billed for service I am not getting. Horrible customer service. I called today and left message with the answering service I have found another company "My Shop Manager" and will set up a meeting today. HMM same messages I left support nothing happened we will see if they get off of their tail. Seriously someting went wrong with this company.
Signed Disgusted,
Mac McManus

Demand Force staff have been fantastic helping me to learn how use all aspects of their software. It's amazing what can be done to help my office staff do their job better and more efficiently. My account representative, Dylan Dority, has been especially helpful. Thank you very much,

Our office has worked with Demandforce for over 8 years and have always had a great experience. Highly recommended for any company that wants to stay connected with their patients. Special recognition to our amazing representative, Sr. Mid-Market Customer Success Manager Deanna Directo. She has gone above and beyond repeatedly and is always accessible and willing to help. Thank you to the entire team for making our experience so wonderful!

Erik is the true force and it makes sense why the company is called Demandforce! Both, have been so tremendousy helpful in making our business successful by keeping our client informed of all of their needs beore they even know of them. Thank you Thank you Thank you

Love this company and can't wait to see what it does for our business! We just started working with Demandforce and our account manager, Erik. He has made things so easy and is a rock star! The only issue I have had is the coworker of Erik's, Jenitsa, that interrupted our call by yelling and cursing at him over office drama even when he told her repeatedly that he was on a call. It was completely unprofessional!

Children's Dentistry of Hauppauge - Cameron Fishman has been so helpful! He has explained the features, like appointment reminders, so clearly. All our questions were answered even before we asked the question! He is wonderfully a step ahead of us before any issues even occur. His attitude is always wonderful!

Erik and Joe have been terrific. And this product demand force with their help will give us the ability to communicate with our customers very effectively and with artificial intelligence!

Erik is absolutely the BEST! I can't believe we have been without him all these years. He is not only a wonderful gentleman, very knowledgeable and knows his way around Demandforce AND our R. O. Writer
It's going to be a fun ride into the sunset with him and Demandforce!

Had a wonderful training / on-boarding experience with Erik. He understands all of our salon needs.we had no idea he was psychic! We're looking forward to all that DemandForce has to offer!

I've only been with DF for a week now and just finished training. So, this review is really about the training process up to now. I've been through many trainings with various different systems, but Keara Noyd is by far the best trainer ever. A true GEM in this industry. Way to go, Keara! Good luck in all your endeavors.

We love Demandforce and their Customer Service is excellent. Patients are very happy with the reminders!

We love Demandforce! They really help us manage our appointments and stay in touch with our patients with newsletters!

Heartland Pet Hospital has recently gone "live" with Demandforce. In the weeks leading up to going live and in the week that followed, Erik Uhrle has been with us every step of the way explaining, instructing and helping us navigate our way through this new-to-us system. We are still learning, but we know Erik is just a phone call away to answer any questions we may have.

Michael at Demand Force is excellent. We appreciate your services and recommend that all repair shops sign up with Demand Force if they want to increase their profits.

Erik is always very helpful and if busy, he calls back as soon as he can! Thanks for all your help.

Erik is amazing! He makes our experience with Demandforce so much better. He's always there to answer any and all questions and he has helped us to grow our business. Thank you Erik and thank you Demandforce! Erik is a keeper!

Erik was great and very helpful with creating campaigns and informational emails to our clients. He has addressed any concern we have had in a very timely manner.

Been using DemandForce for our Automotive Repair Facility for quite a few years. Never disappointed! The customer service is stellar & are always willing to help! Thank you DF for such an amazing product!