Dental Group of Arcadia

I came on 9/21/23 for a check up. First of let’s just start on how long I was waiting, which was HOURS. Second I witness the “Doctor “ being EXTREMELY RUDE to the front receptionist. I felt so bad for this poor young lady I wanted to just hug her! The receptionists looked very young possibly in her early twenties very sweet young lady. He disrespected her and yelled at her in front of us Patients. Practically arguing with her with his voice level on 10, I wanted to say something so bad but decided not to that’s why I am here now writing this. He is a HORRIBLE PERSON! I hope that young lady quits that office she does not deserve that! I will not ever return here! Very unprofessional!

Terrible system for appointments, they put me on the wrong appointment date. And when I came into the office, they made me waiting for 40 minutes to get x-ray and exam, after the exam, they wanted me come back next day for cleaning instead of same day cleaning due to the oxygen was ran out, so I came back next day, they’re telling me my appointment is next week, not for the next day, and also they are charging me another copay for the next office visit, which I didn’t expect that because the cleaning should have been done at the first day exam and x-ray. Totally mess!

If there was zero star I would choose that. This place is totally understaffed while they make over appointments. I arrived at 9am and waited until 10: 10 to check in then waited until 11: 10 then the doctor came to give me anesthesia. Then he left and didn’t come back until 12: 20. I was so scared the anesthesia would disappear since I didn’t feel numb as strong as before. I did the deep cleaning how can I stand if the anesthesia disappeared. Plus, I had a registration appointment for my son at 12: 45, and I didn’t leave until 12: 40. Saying the doctor, I think he was pushed from the patient to the next and under pressure too. So I didn't feel very good for the treatment.
And when I told the doctor I have to get my son for school registration at 12: 45, he even asked me if I wanted to reschedule. How could I reschedule after anesthesia shot? Why should I bare another time of pain to pinch? Absolutely not stand it.
It's ironically no one asked me how I felt after I was done and they rushed to the next room. When I came out the assistant just asked me to make the next appointment in a month. I asked for what she said for cleaning the other half which I have done two months ago. Then she said coming back to polish. Why? There's no doctor's note. I really don't like them.
During the waiting time, I asked them why I waited so long and was replied with they only have one doctor and the front need to check my insurance. It’s non sense since I am an old patient and the front has charged me around 9: 40. The assistants have bad attitude and no service spirit since after I asked one of them the reason why I waited so long, they tried to avoid to meet me. I am so so so frustrated about this experience and share it here. Please take serious consideration before you go there!

Update: today is 8/19 Saturday. It’s been five days since I was treated. I still feel my right half teeth dull pain and can’t chew hard food. I recalled the doctor cleaned me so hard and roughly. Not sure if the rough process hurt my teeth. I will see how it feels for a while. So sad for my teeth…

SCAM ALERT- Please stay away from this place. I should’ve read reviews before scheduling. This place is overbooking their appointments and understaffed. The front staff is really a joke. The guy sitting in front office of general dentist area was flirting with a girl and started showing me attitude when I asked him how long it takes. They scheduled me at 9 and i saw more than 30 people waiting. I asked again how long it will take they said it will take a while. I waited for more than an hour and left. Why you booked my appointment if it’s going to take a while. Please shut down your place because you’re scamming people. I’ll find another good professional dentist.

While the quality of the dental care is good, they really do seem to overbook and keep patients waiting far too long. If you don't like waiting, avoid this office. Otherwise, bring a movie!

The office Clark kept calling your for annal check, when you come here followed the schedule, then wait for 1.5 hours, and tell you not the time for check out yet, need wait for another 2 months.
The office manager do really need to train the employees or updated the computer systems.

Waite my time for whole afternoon!

Bad bad experience my appointment was at 3pm.
I ask the receptionist at 3: 30 when they will be calling me she said she need it to verify my insurance. So I wait then at 4 she calls and has me standing there while she's verifying my insurance. She tells me your insurance is good sorry for the wait would you like to reschedule? I said no. 15minutes pass and I tell her I'm leaving my appointment was at 3pm she ask me if I wanted to reschedule I said no and left. I'm not going back. Looking for another place to go.

So disappointing!
They do not care about their patients.
The receptionist alone took 45 minutes, and did absolutely nothing. Their process is like a third world country. After waiting an hour in their office, I canceled my appointment. They just wasted of time. Is there no manger running this place?
Please find another place.

Every single time we had to wait 1-2 hours. They need to hire more staff to sort this problem out. We’re all working adults and have kids at home too.

I am extremely dissatisfied with the way Dr. Dorsey treated me. He spoke to me in a very rude tone and threatened to stop the procedure in the middle of the process when I was expressing I was in pain. Dr. Dorsey ignored my cries and proceed agreesively. He yelled at me to open my mouth. He then told me to quite down I was scaring the other patients. Once the procedure was finished I was promptly removed from my seat into a wheelchair and pushed out the back door with the aides who were just as rude making me stand up telling me come on open your eyes! I didn't even have enough time to gather myself and felt dumped on the curb for my driver to help me. I FEEL VERY DISRESPECTED! I PLAN TO FILE A COMPLAINT WITH THE MEDICAL BOARD!

This office is overbooking appointments and making patients wait several hours for routine checkups/cleaning. Why schedule appointments and send reminders, if your office is understaffed to care for your patients?

To staff: please schedule only if you have the staff to do so and don’t overbook. This leads to bad care and angry patients. I just finished my 5 min cleaning and my teeth still has noticeable plaque in the inner areas. I never even got to see the dentist because he was already busy running see other patients. I was the first one there with an 8 am appointment scheduled 3 months advanced, three other patients entered after. Left 10: 30am…

Don’t go here! They waste your time. They schedule appointments and are always understaffed and running behind. They will call and text you beforehand consistently throughout the week to confirm your dental appointment, yet still have you wait hours after your scheduled appointment. I had the mistake of committing to a root canal from this location. This is my 4th and hopefully final procedure.

This place has no respect for your time. Each time I’ve had an appointment I’ve waited in the lobby for over an hour. I waited an hour and half once to get X-rays done and the appointment was at 8: 30am. Very unorganized. I will say I never got a faster credit card approval than from this place.

I’m new to Dental Group of Arcadia and I must say I was taken care of exceptionally. (First visit last week)

First off I was in unbearable pain. I have two cracked teeth, one tooth with a hole in it, three wisdom teeth that need to be pulled and a mouth in need of cleaning. When I called the office they were Very Sympathetic to my urgency and had me come that day. —-Very Caring Staff

Plenty of parking and accessible for wheel chairs and strollers. The front lobby is child friendly, movie playing for children and in my case a positive distraction from my painful mouth. —Positive Location and Mindful of Patients Needs

The lobby appearance is Exceptional, Front Office staff very Professional, Technicians treated me Delicately, Full of Patience and Thorough. The dentist, Dr Franco reviewed my X-rays, explained in detail the steps to bring my mouth back to a Healthy state. At the end of the visit the staff explained the steps needed for my dental care. I left the office feeling well taken care of, Extremely Satisfied and on a Path to better dental health. Dr. Franco sent my medication prescription electronically and when I arrived to the pharmacy they were ready. I’m personally appreciative of the Whole office staff. I’m especially grateful that the Dental Group of Arcadia found the time to see me on short notice.
———A Whole Package of Professionalism

I’m not sure how long I was in the office but it didn’t matter to me. I understand that Dental Work can not be rushed and Dr. Franco was very gentle with my Extremely sore mouth. It Takes Time to Ex-Ray teeth (especially with patients that arrive to the office in pain), communicate with insurance companies, answer phone calls, and the many different unexpected cases/questions that all dentists/staff have with patients …it all takes time. The Amount of time I SPENT at the Dental Group of Arcadia flowed very nicely and I have ZERO complaints. -Patience is a Virtue and that’s exactly what Dental Group of Arcadia had with me. Patience

I Appreciate the Whole Staff as they exhibit Professionalism, Very Respectful, Courteous and Diligent.

I believe in Dental Group of Arcadia and Dr Franco, as they take steps to improve my Dental Health. -Don’t wait to see a dentist and don’t be scared as The Dental Group of Arcadia will “Guide you to a Healthy SMILE “.

The last two visits I waited almost 2 hours to see the my dentist. They are so over booked and behind they don’t have time to do cleanings after the X-ray and exam. This is unacceptable. I will be taking my business elsewhere.

I did several treatments last year. But after that, I received couple bills from them to pay. Those bills were not included in the previous treatments. And nobody told me about those bills when I did those treatments. That’s so weird!

Dr Franco and his assistants were great! I almost fell asleep while having my teeth cleaned!