DENTALSource of California - North Sacramento

I will be reporting this location. If I could give no stars I would. I had the WORST experience here. My Union referred me to this place. The dentist didn't tell me what he was doing and seemed annoyed that I had questions. I let them know I have anxiety. They didn't care. The MA made a rude comment "wow your freaking out! "
With hands and tools in my mouth I said "UHUH! "
They were not gentle with me one bit. They seemed to want to hurry and just be done with me. As they went to pull my tooth I panicked because it still hurt and the MA shouted at me to not put my hands up! The doctor said he used a lot of the local anesthetic. The kind they use always makes me very shakey and makes my anxiety worse. I tense up and I become more anxious. I let them know this.they didn't say anything. They kept telling me to keep my mouth open as they were stitching up the hole after. My jaw was shaking and I couldn't really do it well. My mouth had been opened without assistance for like 15-20 minutes straight. My jaw still hurts.
I am so traumatized by my experience. I went back after the local anesthetic wore off and I was in tears in pain and the bleeding hadnt stopped. They looked at me like I was crazy because I was crying. I said I'm in so much pain and I feel like my BP is low and my BPM was 60! They didn't check after I told then my BP was low. They didn't check my BPM after I told them it was low. I told them I felt like I was going to pass out. I was hyperventilating and crying because they went to just change out my gauze and I said "it's been 3 hours since my tooth was pulled how am I suppose to eat with gauze in my mouth? " They didn't look to see if I was still bleeding or anything. They gave me 4 Advil and a protein drink.
I said "I'm sorry I feel like im going to pass out but It could just be from a panic attack and low blood sugar"
They just looked at me in awe like they never seen a grown woman cry.
SOOO traumatizing. Made me feel like I was a basket case. Ignored my feelings.
I called today asking to quit the antibiotics they gave since they make me sick to my stomach and I have work.they said I have to complete the course. I guess I'll just have to feel sick at work. Fun.

Was happy to initially get good customer service over the phone. Went in, got a $50 gift card to Raleys for being a new patient. The staff had issues with the X-ray machine. I had trouble with the bite wings so they had me come in the next day for a panoramic X-ray. I did that. The dental assistant was not kind. She even hit me in the chin with the machine after I let her know it was too high for me to rest my chin on. Then she didn't apologize. At that point I told her in a stern voice to either be nice or get someone else. I let them all know I had anxiety problems with dental visits. Then the dentist sees me for 30 seconds and looks at my X-ray with me. He says I need a referral to an oral surgeon and that I need general anesthesia as my wisdom tooth was in the jawbone and most likely causing all the pain. He never looked in my mouth. That was it. So I call the oral surgeon office nearby and got an appointment almost 2 weeks away. Still in pain and taking over the counter meds. They gave me nothing for the pain. Then I call yesterday and today about the pain and if I could get a prescription for antibiotics and pain meds. They said I had to ask the oral surgeon office. I called Capitol Oral Surgery and they say 'we don't do that' and that I have to contact my dentist. I call back to DentalSource and they don't even answer the phone. Really poor experience so far. Lenny is cool. Dentist was ok. Marisol the manager seemed to just want to get off the phone and get rid of me. This was a union referral. Pretty unhappy at this point and I am still in pain and probably need pain meds and antibiotics. I got some antibiotics from Kaiser a week prior but all gone. Is this good dental care? ! The Eastern European dental assistant was not professional. Hopefully someone from that office that cares reads this and contacts me. Wish me luck. *Update they just called me back and the dentist called in a prescription for pain and antibiotics. I thanked them. 1 day at a time. Update: So I went to the oral surgeon today and learned that not only do I not need oral surgery but I have 2 cavities and my pain isn't coming from my wisdom tooth buried in my jawbone beneath the gum line! I knew something was wrong when the dentist didn't even look in my mouth. Shame on them! Terrible! So after getting a new referral to a different dentist office I will never be going back to DentalSource. Considering filing an official complaint to Delta Dental and the ADA. Not happy.