Dexcom Inc, San Diego CA

I have become a loyal customer of this company and I am very satisfied with the DEXCOM ONE device.

I cannot combat, nor do I intend to, the countless negative opinions.

However, I believe that the company has made huge strides in terms of technology and they are not stopping there.

The customer support team that assists me in Romania is super professional and very kind, my problems being solved quickly through easy and friendly communication.

I propose to give them even more credit, because all beginnings are not easy, and the company moves quickly and from being an outsider quickly climbed the rankings.

I can also tell you that although I have been addicted to insulin for 20 years, I am careful with my health and document myself, I found that I knew almost nothing until I used DEXCOM ONE.

I thank them in this way and remain a loyal customer. I will do any upgrade to the DEXCOM devices, when they are available.

I am sure that in the future there will be more and more positive reviews!

And for those who are not satisfied, I recommend that they contact DEXCOM's competitors at least once and then compare.

I apologize if I upset those who were dissatisfied and I am sure that they had a great discomfort in this regard.

Alexandru-Mugur BADEANU ROMANIA

4 failed sensors today. When I call, customer service says all they can do is replace and there are no high level tech support people to trouble shoot.

No one has direct access to the shipping dept, which has had a backlog issue for way over a year now.great system when it works, it’s just working less than it used to, and calling it in is PAIN.all their tech support for sensors/transmitters have been sent overseas, you call one time, are told something totally different than your next call.this company is so disorganized.

If I could give negative stars I would.
Customer service is non existent. The sensors fail or just fall out because their adhesive is sub par.

Worst service ever. Shameful that the product is good but customer service lacks. They hire third world country people who are dumber than rocks and expect to gain patients when their dumb rocks don’t know how to handle software problems.

Nobody told me I could get replacement for defective sensors. I found this out, called for 2 replacements and they only sent one. Didn’t tell me to keep original packing. Tech support guy had a thick Filipino accent and couldn’t understand him and had to repeat myself several times. Tech support doesn’t have same info as customer service. Way to get atleast 8 days is to put a pill bottle lid over sensor and tape it. Nothing touching sensor seems to help. I’m looking for a different company that does the same thing.

I have been using Dexcom for a little over a month. The first sensor was defective. The 3rd sensor had issues with the glue. The latest patch showed my blood sugar dropped to 48 which. My actual true reading was 156. I received notification on my monitor and phone to remove as the patch failed. The needle is still in my arm from the sensor. Customer service has been no help with regard to seeing if I am ok or handling my problem. Dealing with out of country staff has been a nightmare. Very disappointed

I WILL NOT RECOMMEND THIS SERVICE TO ANYONE, THEY ARE LACKING IN MANY AREAS ESP. THE SUPPLY DEPARTMENT IT IS THE WORST I HAVE EVER DEALT WITH. MY SUPPLIES ARE TO ARRIVE EVERY 3 MONTHS AND THEY HAVE FAILED CONSISTENTLY

Usually I am happy with Dexcom service. However, on 12 Dec I spoke with one of your reps that had a foreign accent and explained I was on a trip away from home (in TX) and one of my two sensors accidentally stopped so I had to use the only other one I had with me. I explained the new one would expire before I could get back to my home and requested a replacement be sent to my temporary address (in IL) away from home to arrive before I started back home. He said it would take up to 5 days. On 18 Dec I called and the US agent said that the sensor had not even gone from the ordering department at Dexcom to the shipping department at Dexcom so that Fedex could pick up the sensor to get it to me. I then told the agent that I would just have to do finger sticks the last portion of my trip back home since the sensor had not even been shipped. The sensor never arrived at the address I gave him. On 21 Dec, I spoke with another agent (in the Phillipines) Jane, and she discovered that my replacement sensor was delivered to 4120 27th Ave, Rock Island, IL, which was not the address I gave him and I have no idea what that address is. Jane said she would send a replacement sensor to my correct home address in Texas since I am now back there. I have dealt with them since the above and no further problems with them. Good service.