D&G Computers Inc, Buena Park CA

To explain my experience. Bought a laptop screen November via ebay, it was defective and returned early December. Then nothing. It was my error that I allowed what appeared to be a legitimate well rated buisness run out the clock on contesting the charge. By late January all I had was a lame "employee in charge didn't do it but I'll get back to you tommorow " excuse, then complete silence. I emailed (always polite), no response. I called (David's not here, call back) only to find my number had been blocked. There was never conflict or argument, the fraud came easy to David. There's 3 things that I can see that explain how a seemingly reputable and highly rated 14yr old buisness does this-
1- There's been a change ownership /managment (David Ramirez?)
2- They've always been a fraud but are very good at hiding it.
3- They are in severe financial peril and simply can't afford to give refunds.
Either way, I'm out over $200. Think twice before doing buisness with them. The positive reviews do not match their reality!

Update-tried contesting sale via eBay but because I followed the sellers request to deal with them directly? EBay has refused to assist and David refuses to honor his obligation. I have followed up via PayPal and the BBB. David could resolve this easily, but refuses. If I ever get my money back and I'm extremely doubtful of it, it will be donated to charity.

Another update-David did not respond to the BBB and now has a C+ rating. He also has yet to respond to PayPal. I have escalated my complaint there. I tried contacting him via another email address (since I'm pretty sure he ignores if not filters out my previous address just like he blocks my phone #) asking for him to at least explain why this issue has become so bad? It makes no sense, there wasn't any conflict. As expected, I recived silence. Do you think these are the actions of a responsible buisness? Should you trust this kind of operation with your personal data? I would argue that you should not.

Final update - David ignored all inquiries and PayPal has refunded my money which has been donated.

Place was closed on a day that said it would be open. The schedule needs to be updated, otherwise I wouldnt have wasted money on an uber. Will change my rating when I get my laptop fixed.

David is a very nice guy who handles the clients politely. My celeron laptop memory got upgraded last week and is running so fast that I never expected Also, there was a LCD screen change for another laptop a month ago and that was also fixed on time and with reasonable price in our county. My first goto person is David always I would recommend his services to all my friends in my community

They diagnosed the problem quickly and was able to get the computer working again. They were able to do the job quickly. Couldn't be happier with their work.

The gentleman & shop owner is AMAZING! I have used his services many times and am always so pleased with his customer service, his prices, & his ability to solve my issues and give me the results I seek. I would recommend this business to EVERYONE!

Very helpful! Recommend to anyone who needs helps with adding printers and many other things with computers

The service David provides is excellent. He is so so Savvy and his work is guaranteed. Always kind and Courteous.

The best place to repair pcs.
I am a very satisfied costumer excellent costumer service on top of their job.
I really recommend David as pc tech

It was a great experience David is very knowledgeable and helpful. He saved me 100s of dollars geek squad quoted 1000 dollar for my pc repair. David charged me 200. Never gonna use anyone else but him. I recommend him to everyone!

I been coming to this computer place for a long time, They are the only ones that I can trust with my equipment. They work on my laptops and cell phones, Most work is done while I wait. Great pricing. I also travel a long distance to go to D&G computers Inc.
David is the Technician there and he is the best.