Diamond Valley Honda, Hemet CA

Alex the service advisor and Alex the technician both did a great job on my transmission and were really professional and honest I really appreciated all the communication and help they provided they truly are the best I will continue to be a customer and continue to take my cars back for future service

Service department is horrible they are happy to help when they think you are paying out of pocket. As soon as it is a warranty issue they don't have time or appointments till next week and tell you to keep driving your vehicle in the mean time.

Would give it zero stars if I could. This is the worst experience we have ever been through at a dealership. We have owned several Hondas and currently own two. We came to this dealership yesterday to buy our third. My husband test drove the car and let them know we would be back to purchase tomorrow (which is today). We got a loan from our bank and confirmed before we went back that the car was available. In fact, my husband got called TWICE today to confirm we were coming. I got off work early to seal the deal by 3pm, and we brought my son to drive his car home (its his birthday today so we had this entire special day planned). We drove the car again then we sat down to sign the paperwork and the sales guy asked for personal info to run another "backup credit application". We refused since we had cash in hand. The young man went to speak to the "higher ups" and when he came back he said someone else was wanting to buy the car too. Thats when some other older man walked right up to the desk and swiped the keys practically from my son's hand. The sales guy came back and said "car sold". I honestly have no idea what even happened. We will never ever ever go back. It is not worth the drive to Hemet when there are sooooo many other Honda dealerships.dealerships that will hopefully respect you and your time.

Overall, a very positive experience with Diamond Valley Honda. I bought a used Ford F150 with Francis helping us to seal the deal. The management was very friendly and the finance manager was very professional. I had an issue with the windshield one week after I bought the truck, and Diamond Valley took care of me. They paid to have a mobile company replace my windshield, since I live 90 miles away. Ulysses in the service department was great to work with. It was worth the drive to buy from them, and I have no regrets. Thanks you Diamond Valley Honda.

I had a nice experience with this Honda dealer no doubt about it the treatment I got was incredible and good.

Do not do business with this dealership. They are not organized and wasted our families time today. I inquired over the phone about a car I was interested in and they said it was available so I went and I test drove the car yesterday and was happy with the car. I told them I would be back the next day because it was going to be a birthday gift for my son and he would need test drive it for himself to make sure he liked it. I told them i had a loan from my bank to purchase the vehicle and I had the check with me. So today the dealership called me in the morning to confirm if i was still coming in and told them I was waiting for my wife to get off
work early because she wanted to share the experience for my son on his birthday. I got a second call from the dealership when I was a few minutes away and told them I was about to pull up. So we get there and my son test drove the car and he was happy with it, so we proceeded to the next step of purchasing the vehicle. Well let me tell you this is where it went unprofessional and unorganized. So they sat us down and started the process and the guy helping us was prepping the paperwork and ask me for some extra info to run a credit check. I informed them that wouldn't be necessary because I have a check from my bank. He leaves and tells the sales manager and he comes back with they have somebody that is also interested in the car and asked me what my rate was from my bank and that he would be right back. Then another sales rep walks to the desk, takes the keys off the table with out saying anything and walks away. Minutes later the sales manager walks up to us to inform us that the car was already sold. Ok, the car is already sold and the car and keys are still here at the dealership. How does that makes sense. I had confirmed this morning that it was still available and they said yes. Went through all the trouble to drive out there twice, on my sons birthday, and my wife took half the day off from work to purchase this vehicle, just for them to say it was already sold. They are not organized and laughed at us on our way out after I told them what I thought about their customer service and dealership and for wasting our time.called on my way out and complained to the lady that i confirmed availability with, and she said she didn't know what was going on.phone calls are recorded for quality insurances and let's see if I get a call back and a apology, not a hey a I got a different car I can put you into.very bad experience, especially for my son on his birthday.

Don’t get window tint here! I thought it would be a reputable place, but to my surprise it isn’t. I left my car for 2 days so they could do the tint, when I picked it up i could heat too much outside noise. I took it back and it turns out the entire inside of the door was missing. You could literally see the mechanics in the door once the window was rolled down. They even scratched a small portion of the tint and some of the seal is gone from the door panel when they found out the part was missing. They asked where else I take my car when in fact I bought it brand new from that dealer and I’ve always had it serviced with them. I don’t trust to take it back to them and I do wonder what else they took out of it. They had no explanation why they even removed the window they claim that never happens.

Great customer services, Ryan was a big help for me today, got me in and out with a new car, and help with insurance I couldn’t thank you enough!

Let me just say that the staff here is amazing and always cheerful, even during these hard times we are experiencing with the pandemic.i especially want to give a huge thanks to eric forst in helping me get the car i really wanted.he's very professional and works with you in great detail through out the process.before taking off the lot, he took his time to show me all the cool features the car has. HE TOOK HIS TIME! No rushing you or making you feel pressured which i appreciated.if i were you, i'd definitely ask for him when coming to purchase a car.:)

Made an appointment for services on my fiancé’s car when they opened and was told to come that same day at 12. Ulises set up our appointment For 2 hours from when we called and we showed up on time. We were helped by another gentleman who said our appointment was scheduled for tomorrow. My fiancé showed him the text confirmation for the appointment. And even then he was rude and condescending in his tone. While I noticed that Ulises stood back and didn’t apologize for his mistake. We both work and have 2 young children. So making the time in short notice to go in was hard in itself. I myself drive a Chevy and let me tell you, I’ve NEVER had a problem with Gosche customer service in the services department. They truly take care of you. This also goes for the sales department. We went a year ago to view cars and the salesman who helped us was very pushy. Almost uncomfortable. He was more worried about what color car we wanted than to work with us to find a car that fit our needs. Anything for a buck. Overall, our 2 experiences the only 2 x we’ve gone to Diamond Valley Honda has been an experience we never want to repeat. They need to re-evaluate their staff.

I called to inquire about a Nissan Leaf I saw online. The sales manager said I should go down to check it out and they would give me a $25 Visa gift card. It was a 45 min drive for me each way, but thought the $25 dollar gift card would at least offset my gas.

I get there and I am assigned a sales rep that does not know anything about electric vehicles. Turned out, no one there could tell me much about the car and the car didn’t have enough battery cells for me to be able to drive it back home. I decided not to purchase the vehicle and politely asked for my Visa card. The sales manager said her supervisor needed to approve it and it would be emailed to me.

The next time I hear from them is a text from the sales rep, telling me about all the great deals they have. I let her know I wasn’t interested and asked her to follow up on the card I was promised. She said she would, but never did. I continued to get texts about deals, and every time I replied asking about my card, I was ignored. I followed up with the sales manager as well, and again I was told it would be emailed to me. After several emails and text, both the sales rep and sales manager started ignoring me.

I decide against including their names because I don’t think this is worth someone losing their jobs or getting any kind of reprimand over. But, I do hope Diamond Valley management takes note and encourages their staff to follow through on offers, especially when it’s done in writing. There’s no room for misunderstanding there.

False advertisement! We received a certificate for one price and once we got their they didn’t honor it of course “fine print” and kept the price of the car at the retail price! Also the rep that was helping us, was told to take care of another customer that had just walked in even though he was working with us! Mind you we mentioned that 3 cars at that price were gonna be purchased that day. It was my husband, my sister-in-law and my brother-in-law. So my brother in law went over to Chevy dealership and bought a truck! Your loss Diamond Valley Honda!

Drove from San Diego to Hemet for an ADVERTISED price of 10,700. They had another listed at 11,00 on Auto Trader. I checked with them before driving up there to confirm availability of the ADVERTISED price car. When we got there we were then told about several of the add ons that increased the price of the car. I said what about the $10,700 price listed for the car or what about the other car at 11,000. Sorry, they could NOT sell it to us at these prices. We must have gone through 4 or 5 different staff. BE VERY CAREFUL with them. Can't imagine that a Honda Dealership would conduct themselves in this manner.

I had a great experience at Diamond Valley Honda and it was all due to Sales Consultant Austin Ireland. He was great, Austin found the Honda Odyssey I wanted and made the sales transaction smooth and effortless! I knew a lot about the vehicle I wanted to purchase, and so did Austin. I personally like when the Sales Consultant knows about the vehicles they are selling. I would highly recommend Diamond Valley Honda and Austin Ireland to anyone looking for a new vehicle!

Aquiles Jaen was very knowledgeable and made my car buying experience run smoothly. Highly recommend the staff at Diamond Valley Honda!

Michael is always the first to help me. Within 30 seconds, he is out the door and ready to ask “what can we help you with today? ” This is very important to me as a customer because you feel like you made the right choice for n buying a Honda product and for choosing Diamond Valley Honda for service.

I really like this Honda dealership. They keep me informed about my car services. Mr. Carrasco help me with my car. Thanks

They are a great team, they work with a big happy smile, Honest Service.
I recommend it to anyone who want to buy a car with a Smooth transaction
Thanks, victor sales manager and to Louis sales person. And all team.

Great experience, fast and easy process. Got my new Civic 2018 with a breeze. Really enjoyed the process and the energy the staff provided. Would highly recommend.

I would not have given them any stars. Their work is over priced. It takes forever for them to service any car. Overpriced my parts& labor& the parts are not in stock. Soon as I had a big repair on my car literally the next day something else big went wrong with my car. This is by far the worst car service dealership I dealt with. Will never conduct business with them again& I am very displeased with their so called " family owned business. "