DICK'S Sporting Goods, Mission Viejo CA

Upon entering the staff was very helpful and polite. I had a broken item and Daniel was very happy and helpful to resolve my issue quickly. I highly recommend a store

Went in 20 minutes before closing tonight. Waited in line for 20 minutes to do a return as a cashier was trying her best to help a customer without enough cash in her drawer, that wasn’t the issue. The issue was the other 3 young employees that stood by and watched the line build and build and never stepped in to help. One even came up to give approval for a discount and then walked away. And other came to get some go backs and again walked away. It wasn’t until 5 till close 2 girls approached the registers, one to help and another to stand by and watch as she rudely radioed asking how many people were still in the store, side eyeing the entire line as if we haven’t been waiting for 20 minutes and if she just jumped on a register she’d be out of there on time. As a retail manager myself it was infuriating to watch. Clearly you have a young team with little motivation, no sense of urgency and disregard for customer experience. Such a disappointing experience, luckily I’m from out of town, but if I was local I wouldn’t be back.

Great customer service but store was unorganized in certain areas and it was difficult to find the correct prices for products.

This store is understaffed & the staff they do have don't like helping customers out. They told 1 customer to go ask someone else for help. Then they tried charging me a different and much higher than advertised price for a pair of shoes.

A little disappointed with the customer service today. Went to buy my son some indoor soccer shoes and there was no one there to help, finally came out to see if we needed something. He brought out the shoes and kept going inside for a long time while I waited. Other employees kept passing by and no one asked if I needed help. Maybe this employee had work to do inside but if there is a customer there wanting to buy shoes, the customer should be helped first. I ended up buying turf soccer shoes inside of indoor. The employee did not let me know these were not indoor soccer shoes. Anyway, customer service could have been way better.

Shoes section is the worst, the guys in that area don’t want to work. I got ZERO assistance. Purchase date 02/20/2023 around 1PM I’m going to return the items…. If I could I would give It a ZERO star.

One try on room light was broken and the other was full of discarded items. Employees were not busy standing around talking. Went to counter employee was picking fingernails. I purchased 2 items and after the transaction was told they only have small bags so my items were stuffed in a very small bags. Went upstairs and asked for a bigger bag and was told they are all out waiting for shipment. Seriously that is completely ridiculous a store of that size doesn’t have larger bags. Go to a another store and buy some bags! What are they doing if s customer buys a larger item? Poor experience

Dylan was a really nice cashier, he helped me with the returns and with the new items I bought, I got 2 new board shorts, I score on 1 of them, it was on sale.
This is store is huge, 2 floors. Beautiful and bright. They have anything you would need for any sports, last time I was here I saw wetsuits too.
I purchased a basketball hoop and a bike for Christmas online and they put the bike together for me free of charge.
Thank you!

Clean store, the gentleman in the water sports section on the lower level was very knowledgeable, helpful, and kind.made my late night trip quick and easy =)

Huge store with a wide selection of goods in many categories. Helpful employees who know what they carry. Ample parking right outside the door too. They honor competitor prices which greatly reduces concerns about paying too much.

No hunting or fishing goods. Basically just a clothing store. What a shame. Not like it was when it first opened.