Dimension, Los Angeles CA

We paid $720 for a 10-day, 20-yard dumpster rental to be delivered Saturday, 2/18/23 at 9AM. At 9: 30AM, we called dimension because we didn't receive the dumpster. Karen at dimension was polite, but she was the first person to let us know the delivery time is actually a 3-hour window. This was not communicated when we inquired nor when we paid. Karen called the provider, found out they had a problem with their truck, and asked if we could change the delivery date to Monday, 2/21 instead. This was not an option because we needed the holiday weekend to work on a time sensitive project. Karen ultimately offered a provider who could deliver a dumpster between 3 and 6PM on Saturday, but their dumpster was only available until Wednesday and they delivered at 5: 35PM. So, our 10-day booking was cut in half and we lost the first full day of work. I asked about having the rate adjusted and Karen assured us management would be apprised of the issues with our booking and would reach out to us to resolve the rate issue.

The following Monday (2/21), Greg Llavore, Jr. (Sales Development Rep we booked with) sent a generic email stating he was doing a "courtesy follow-up to check on [our] appointment" and enlisted us to contact him directly for additional bookings in the future. This struck us as an odd approach to resolve issues we thought he'd be aware of. I sent a detailed email about what occurred and directly asked about the rate being adjusted since we paid for 10 days but had the dumpster for less than 5 full days. Greg offered a 15% refund and a discount on a future booking. This offer is not acceptable, which I communicated to Greg. In response, Greg said this was the best they could do due to "minimum fees in the recycling facility and landfill" and contended we weren't charged for 10 days since we asked for a quote for 7 days initially. I replied expressing my confusion about the fees mentioned when their Corporate Service Agreement states dimension does not provide waste management or function as a waste management carrier. Their agreement states the services they offer are use of the tech platform which connects customers with waste management providers. I also sent him the 7-day quote he originally provided, which was less than $720 and again indicated a 15% discount is not an acceptable rate reduction when our rental was for less than half the time we paid for. To add insult to injury, I was issued a $90 refund to my payment method, which is less than 15% of $720.

I requested to correspond with a different member of the management team and received no response. I reached out via the dimension chat feature on the website on 2/24 and corresponded with an agent named Jhicko who said they'd help. They only confirmed my email address and I still have not heard back from management. It has been over 2 weeks since we informed Greg of the booking issues and he has not resolved our issues satisfactorily.

The stars are for the provider we ended up with; Jaymes was professional and communicative. I cannot say the same for dimension. I would not book with dimension in the future due to the failure to communicate or resolve the issues with our booking satisfactorily.

Excellent experience. The team who came to retrieve the materials then the amazing job, work very quickly. I couldn't have been more pleased. I will definitely use them again and I'm glad to know I can use their services in both northern and southern california.

Jason was such a lifesaver! Great service, very communicative, and such a hard working dude. Would recommend and book again!

So easy and smooth. Luis (our warrior) was communicative and thorough. Would definitely recommend and use again in the future.

Hello my name is Michael Williams I've done 5 jobs myself with this company there holding my money there not transferring anything to my stripe account they also acting like my payment isn't set up time after time when its completely in take.tell holding honest workers pay. I've had a terrible experience.

Helped in a pinch, and can be scheduled in a 24hr period. Cesar was nice and prompt, it's a relief to have the junk gone.

A man called, and a woman from the service came to the door, she removed the cardboard and trash out of the kitchen and apartment quickly.

Trash Warrior picked up a bed frame and queen mattress box, good price and great contact. Very professional and got the job done.

Easy to book. They were on time with a courtesy call ahead of time. Quick to remove the junk.

They were 2.5 hours late. I called for customer service. The first time they hung up on me. The 2nd time I was kept on hold for 15 minutes to be told the driver would be in touch. They then called my back to tell me they had no idea when they would be able to pick my stuff up. Maybe tomorrow. No apology nothing! PLEASE DO NOT USE THIS COMPANY, SAVE YOUR TIME AND MONEY. I asked for a refund.

It was very a seamless process to get someone to help me haul away old furniture/beds at my house. It was a stressful, and i needed something urgent so trash warrior was the perfect solution. Trusted professionals!

I rented a dumpster from Trash Warrior and it was an amazing experience. The product flow was simple and easy to use. I received confirmations for my booking and when a provider was matched. They arrived on time to drop-off and pick-up my dumpster. The CS agent Grace was also a delight to work with and answered all of my questions.

Highly recommend and will be using them again!

I love that Trash Warrior offers the service that they do, and I'm really glad to support an new business like this.

I just needed my old mattress, box spring, and frame picked up. The driver was about an hour late; I did call and he told me another job had set him back. If anything I'd recommend my driver be pro-active with texts/calls to let clients know they're running late and give updated arrival times. It's LA and traffic will always be an issue, so just keeping the communication up would be helpful!
That said, my driver was really cool and professional and we got the mattress and frame out of the place really quickly. Thank you!

Jean Pierre came early, was thourough and efficient. I would definitely use this service again.