Dr. Gary Gold & Associates, Sunnyvale CA

There’s something wrong with this place.
Walked in with my sun and asked about repairing his eye glasses. The lady on reception took and wrote down my and my son’s info (first and last name and cell phone number) then she says “go and wait outside in your car and I’ll call you “
We went outside (we don’t have a car i don’t drive) decided to wait and walk outside
And we walked over 3-4-5 hours in that neighborhood waiting for their phone call, and she never did. We were walking and freezing outside for so many hours and we never get a phone call from them (as she had promised)
I think at least we deserve some apologies.

Experience was great with techs and exams up until the sales rep who was supposed to help us with selecting glasses. My partner was waiting for me to get out of exam. We waited until we both had time to sit with sales rep. Since area was alread busy we couldn't really look around due to COVID. We were literally sitting far apart from each other patiently waiting for a spot to open. He already had a few frames selected. She asked if she can pick out a few for me. No such luck with that. She said go ahead and look at other frames. Had no idea I couldnt touch or try on any of them - absolutely no instructions provided! There were signs hanging up, but I did not see until getting half way through their selection. She came around the corner. Loudly saying you can't touch anything. Give me whatever you touched I will have to go in back to clean them. Ok! So went back to sit down, partner wanted to look at more frames. She again was being loud and was telling him 'your time is up it's been like an hour. Your girlfriend can look since her 30 minutes has already started. ' I had no idea we were being timed on finding glasses! At this point many eyes around the room were looking our way. By far worst experience finding a good pair of glasses. I know it's COVID times, but a little common courtesy and politeness can go far! I would not recommend buying glasses from here. I would give it 5 stars if the rep didn't ruin the experience.

I had been with the clinic for many years when dr.gold & other senior docs were there. Now the place is not worth my recommendations. Optometry was always a headache, and now they have gotten worse with even picking up $800 price glasses. Very disappointed to see this place morph. I most definitely don’t recommend the optometry services. Falls very short.

Had a great experience with Dr. Wu. She was very thorough. The rest of the staff was very nice and helpful.

Dr. Nicholas Froumis has done excellent eye exams for the last 3 years. He is the best eye Dr. I’ve had in 20 years. He listened to what I need for my lifestyle and set me up with the best lenses I have ever had. No chromatic aberrations, extremely clear and comfortable. I was doing astronomy with some students and I could make out 6 stars in the Orion Trapezium Cluster when the observers I was with could only see 4.

Got a lot of pushback from lady who fitted me with glasses. She seemed to think she knew what was best for me, disregarding the frames I liked and pushing for the more expensive frames which I didn't like. I settled on a pair that I chose but was ready to walk out if she still fought me on those. Other than her, everyone else was nice and professional.

My physician from PAMF recommended this place for a contact lense fit/exam. They were able to get me in same day and took VSP insurance! The staff is very welcoming, attentive and polite. Thank you again for awesome customer service!

Get contacts prescription from here, the prescription missed one brand at the first time, then no response on email, then issued the prescription with expired date. I have to go to the provider a couple of times because the prescription isn’t right.very disappointed with the experience. Not recommend.

The sub-par optometrist made a mistake in my husband's prescription and caused him more money and effort to fix the problem. The bifocal lenses he received based on prescription from this office was incorrect and made his vision blurry. Turned out the eye doctors are too green or too careless. They had no clue what they were doing. We went to another optometrist and the doctor was competent and fixed the problem right away. Now my husband does not have any problems with the new-prescribed glasses, in contrast to a year's blurry vision caused by Dr. Gary Gold's disqualified associate. In addition, this office is into making money from their super expensive eyewears. All though the office looks fancy, quality of service is not even standard-met. Won't recommend and won't use them again.

I was satisfied with the doctor visit, no complaints there.

But I would suggest not to buy glasses here. They seem to be overpriced than online purchases and also they don't let you modify/change/cancel anything once you pay and order. This is mentioned in their invoice, but the sales person doesn't mention anything and you get the invoice only after you pay! I ordered a pair of glasses yesterday evening and wanted to do a change this afternoon, but they won't let you do it (even though the order time is 12 business days).

Edit: I requested them again and they said they will see if they can accommodate the change, fingers crossed.

Reception is horrible.let me wait for 15 mins and when the next customer walked in, then started to serve next customer immediately. She explained that she didn't see me.but I just sat in front of her and she told me to wait for a second when I walked in.

Great doctors, thorough exam, prompt service and friendly staff. I wish all medical offices were like this.

After seeing various optometrists for 20 years, Dr. Froumis is best optometrist out there! Very sharp, engaged, asked a ton of questions, then took the time to answer my questions and explain and preview my carneal abrasion long term treatment. I was seriously blown away by this guy, made the visit fun too!

Great knowledgeable team of specialists, clean environment great service, been with them for eleven years still the great service

Dr. Ann is so good with my 6 years old. Before going my daughter was so nervous, but she left happy and excited. Dr. Ann was super friendly and did all the tests fun. We will stick with this place for sure.

Great optometrists, friendly and efficient folks, great facility. The bill was expensive but who needs to worry if they accept your insurance.

I would suggest not to buy glasses from there.
They are super costly.
I bought John Varvatos V788 Metal sun glasses. They charged me $335.
But I was shocked to see the prices online. Its only $260.
In amazon its even lesser, around $200.

If you ever wondered about how perfect attention and follow up looks like, you can experience it here.

Doctors are very good and so is the staff. I have been their client for past 5 years.
Yes service is nice but if you have to purchase a frame or sunglasses etc, very expensive, double the cost.

Very knowledgable and professional staff. I just love Dr. Gold!

I've been a patient for over 15 years and although I moved from Sunnyvale more than 10 years ago (1 hour round trip in traffic), I still return for all my optical needs. That says a lot!