Dr. Irma Y. Castro MD

Horrible office. I am not going to rate the doctor but the office is not competent.
They sent my prescription to Corte Maders which is 4 hours or more from Madera, California.

They have a phone answer message that says they are out fir lunch and will be back at 1 pm. It's 2 and they are out to lunch permanently.

Find a real doctor!
I made a formal complaint with CalViva in regards to treatment not given to my mother. Sra. Castro replied again with lies. It seems that her workers are afraid of her. I requested one of the workers to give her my messages (she never called me) and he said: sorry but I can’t say that to her. My mom never received an answer in regards to her problem and we were taken out of the examination room. I asked the front desk to tell her I would wait at the waiting room for an answer. I left because my mom felt uncomfortable being there for about 40 min and no one came out. Why go to the so called doctor when you need treatment and she does not care to even call the patient and review the problem?
I switched my mom to another clinic and not only did they treat her with respect, but they went above and beyond to take care of my mom’s problem. She had an XRay referral made the same day along with blood work. In addition, she will be given something to help with the pain as we wait for her next appointment to check the results.

Castro needs to find another career because she clearly can’t handle what she does right now. Also, be careful because she constantly lies to save her so called practice.

Simple: Find a real Doctor

No good unprofessional, no care nor compassion or urgency for patients. She’s very rude as well. Should’ve chose a different career.

Do not go to this dr! My Mom was a patient there and they are so rude from the front office not greeting the patient to the doctor saying she “didn’t know” why my mom’s BP was high. My mom had a few referrals by this Castro “doctor” and wasn’t able to get approved by her insurance which meant this doctor had to redo referrals to other MD’s but of course being that she is so rude she totally had a bad attitude about it. I can’t believe anyone can treat patients this way. My mom left this place feeling helpless because she has more than one problem that needs to be
solved but couldn’t get anything done. It’s so obvious this doctor hates her job including everyone in this facility, I feel bad for any other patient who comes across this.

RUN! I filed a complaint to the California Medical Board on her. Dr. Castro found a lump in my breast in February 2022. But instead of telling my insurance company to have a mammogram done asap, Dr. Castors made me wait until July! See, July would have been my annual mammogram. So for 5 months I was wondering if I had breast cancer. When I told the WISH clinic, the mammogram place, they told me that Dr. Castro should have called to have my breasts checked asap. Luckily everything was fine. But did I really need to wonder if I had breast cancer for 5 months? And imagine if I did? I could have died.

Also, I think Dr. Castros has an alcohol or substance abuse problem. Once she left me in the patient room for 45 minutes and said she forgot I was there. And then when she read my results from a procedure, she was swaying in an elliptical fashion. She was sitting on her stool, but her torso would sway around in an oval shape. Not to mention that when she sat down she said, "The [name of other doctor] should be reading this to you. They don't pay me enough! " And the slammed the file on the desk.

I reported this to my insurance company only for Dr. Castro to lie and say not only that the whole thing never happened, but that she doesn't even use files. Yes, Dr. Castro had the nerve to tell my insurance company that she doesn't use paper files. And we all know that is a lie. Then she tried to make look like I had a mental illness by telling the insurance company I "wasn't taking my medication. " Do you know what medication she was referring to? She was referring to a hypothyroid medication she MISTAKENLY prescribed to me. And had I taken this medication I could have died. Yes, I wasn't taking it because I never had hypothyroidism. But rather than being specific, Dr. Castro just told my insurance company I "wasn't making the medication" in an effort to undermine my credibility. Dr. Castro lies.

Dr. Castro also referred me to Dr. Camille Marquez. Dr. Marquez was a horrible doctor, even worse than Dr. Castro But when I tried to get Dr. Castro to refer me to someone else her office would never return my calls. Dr. Castro is the worst and should have her license revoked.

By far the worse doctor I have ever seen in my 50 years on earth. She is rude and it's disgusting to watch how she treats her staff. Can't believe anyone would work for her let alone be a patient of someone who will put you down and make you feel worse than when you went in. I would give her 0 stars if it was possible. Don't wast your time or money on this doctor.

My experience at Dr. Castro's office and her staff is very disappointing. You expect to see the doctor but you only see medical interns without any experience. The wait in the office is very slow with rude receptionists. It is very difficult to get a referral to see a specialist doctor in advance. If you truly value YOUR health or that of your loved one, avoid this office, as the saying goes "Be warned there is no deception" or "Cheap is very expensive"

Dr. Castro is very blunt and upfront. She's honest and I trust her knowledge and expertise. I continue to come here because she tells me what I need to hear. I like how she doesn't sugar coat topics; especially when it comes to taking care of ourselves. Front staff is also very nice.

DOES NOT deserve any stars NEGATIVE 1000% Irma Castro deserves to have her medical license revoked. She isn't professional whatsoever. Rude and Disrespectful. Has a nasty demeanor. I'm so happy I quit her after the follow-up. Don't go to her she is a WITCH to put it nicely. I didn't have any issues with the nurse or the front desk. Just the bruja.aka WITCH! I'm glad I moved out of California as well.

They are never opened a ND always wants you to make an appointment to get the lab results. Bit they stay closed ALL THE TIME. AND SHE HAS HER STUDENTS SEEING THE PATIENTS. IF YOUR LOOKING FOR A PRIMARY care physician keep searching.