Dr. Zak Temecula Dental Group

Good luck trying to schedule an appointment! I tried for over a month to schedule with them.you don't get to talk to them, instead they send emails and texts back and forth. After trying to schedule just a consultation appointment for a month I gave up.

Update: terrible response! Well they said it themselves.there is no reason a remote team member shouldn't be able to handle scheduling. Get it together guys!

Insurance had just changed and this office was assigned to me.i called for tooth pain and instead i was told about their wellness plan for 5 minutes and when i asked "what about my tooth pain? " i get an "i actually don't know"
if you have a dental emergency try somewhere else

New to the place, my friend dropped me and my son at this office along Winchester Rd. We were attended right away, took all the info related to health and dental history, and then took the impressions of my son's teeth. As a doting mom, I appreciated the friendliness and efficiency of the staff and technician we got chance to work with that day, that was Wednesday last week, 3pm. Sure to come back for the continuation. Thanks so much, it was a kid-friendly dental place.

Three (3) months ago, my wife insisted that we should go and visit the nearest which is Zak Dental along Winchester Rd. Since we had a great time during the first encounter, that's with consultations and comprehensive x-rays, with staff and doctors who are truly diligent in attending to our immediate dental concerns, we keep coming to maximize our benefits. They are equipped with the latest technology, the house has complete line up of professionals, more importantly, the costing that we discussed is quite competitive. So what more to look for in a dental clinic, this office can accommodate all our needs, from basic to advance treatment.

As a new patient I was really impressed the staff was pleasant and professional and the x-ray technician did a wonderful job was very thorough looking forward to my next appointment so we can get a treatment plan in place and get some work done.

Admittedly, recent pandemic made me worry about going to dental facility, so I waited 'til situation calm down a little and then I went to Dr Zak along Winchester Rd. I wanted a smile makeover, this facility helped make it happen. They bleached my teeth and replaced the four front teeth with porcelain veneers. I was thrilled to see the amazing transformation! From that day on, I have referred several family members and coworkers!

What dentistry doesn t have a dentist? Dr Zak

My crown fell out as I was brushing my teeth and using waterpic last eve. I was in pain all night. 8 am I called Dr Zak
I was promised to get my broken crown fixed by Dr Zak which was an emergency call. When I got there Dr Zak or any other dentist was not there and the office staff laughed it away “oh sorry I guess we don ‘t communicate that well with the people taking the call for the patients”
I just think if you call in an emergency call it seems reasonable that the dentist shows up?
I left in tears as my pain was throbbing and hurting so much.
Thankfully Dr Lee from Temecula dental came to my rescue and I came home from her with a new crown.

There are sooo many dentists in our areas so please be aware of Dr Zak s office

I’ve been a client of Temecula Dental long BEFORE Dr. Zak took it over. I never had any real issues with Dr. Zak until recently. I was in severe pain from a cracked wisdom tooth, and the office couldn’t see for another 3 weeks. Even though they knew it was an emergency situation. On the day I was suppose to get the tooth removed, the office scheduled me with a general dentist and not an oral surgeon. So They wanted me to wait an additional 2 weeks for the oral surgeon. Even after I paid in advance! I was literally in pain for a month and they did nothing to help me. They just left me hanging in the wind! I have since changed dentist. Watch for their fees also. I was over charged twice! They had to refund a $1,600 and a $350 charge. That’s almost a $2,000 mistake on their part because they don’t see you in person, they use Zoom so they do a lot of missed diagnosis.

The service I received at Zak Dental was beyond my expectations. I was able to get an appointment on short notice for a crown that had unexpectedly fallen off. Everyone at the office, from the staff to the x-ray tech and Dr. Asatani, were wonderful in taking care of me. I highly recommend to everyone.

My front teeth had big chipped and Dr. Astani helped me to put back my self confidence, front staff and the assistant gave me support. Now I have the permanent delivered. I feel great because my smile is back again.

ZAK TEMECULA DENTAL GROUP TAKES ADVANTAGE OF SENIOR CITIZENS.
I am OUTRAGED by their lack of dental skills, damage done to patients without any regard, and their lack of customer service to fix their mistakes.

I am writing on behalf of my grandfather, the (former) patient, of this office. My grandfather has been a patient of this dentist for OVER THIRTY (3 - 0) YEARS. He has been mistreated by this office and I will not let it slide.

About a year and a half ago he went in to have a bottom partial done for his dentures. EVER since that day, he has had serious issues with the partial. He has been unable to properly chew food which has resulted in serious, long lasting digestive issues, making daily life for him almost unbearable! Over the following 3 months after getting the partial put in, he had to return to their office at least 6 times! My grandfather was unable to properly bite down and chew food after getting the partial. Each time, he had issues with the new partial and the dentist thought it just needed MORE adjusting. Dr A would grind on the brand new bottom partial in an attempt to adjust it and stop the issues my grandfather was having. He would come in, get it adjusted, and try it again. After 6 unsuccessful visits, my grandfather decided to see a new dentist for the first time in 30 years and get another opinion. The other dentist IMMEDIATELY saw the issue and said Dr A was completely missing the fact that one of his TOP teeth was causing the issue, NOT the partial. Dr. A should have ground down the top tooth that was too long and hitting the partial but he NEVER SAW IT! OVER 6 visits and he NEVER SAW IT so my grandfather was stuck with teeth that can't bite down and chew. COMPLETELY incompetent dentist.

My grandfather decided to go to yet ANOTHER dentist just in case the second dentist was wrong. He goes to a THIRD dentist (who knew nothing about the second dentist) and he also IMMEDIATELY identified the issue.the TOP tooth that was too long!

My grandfather went back to Temecula Dental and told them he wants his money back from the procedure they did because they completely missed this, caused him immense problems, cost him money to get 2nd and 3rd opinions, and now he needs to pay for a new TOP and BOTTOM to get the whole issue corrected and fitting properly! Temecula Dental has REFUSED to give him his money back, offering only a partial refund. They are demanding a letter from one of the OTHER dentists confirming that what they did was wrong. ARE YOU KIDDING ME? !? ! Why would another dentist need to prove to you that you did wrong? How do you not know this yourself!? Of course, these ethical dentists will not throw another dentist under the bus that way, even if they deserve it, so alas, no letter will be written. THIS IS COMPLETELY UNACCEPTABLE AND UNETHICAL to withhold a full refund and hold his money hostage that way. How can you put a senior citizen patient through HELL and incompetence then refuse to refund for your AWFUL work and HORRENDOUS service? !? !? ! This is completely and utterly BAFFLING!

My grandfather will continue to picket with a sign in front of their building every day until they agree to a FULL and complete refund of his money. NEVER EVER EVER give these quacks your business!

I am so happy I found this dental office! During these crazy times I was a bit nervous to visit a dental office but they made me feel safe! I called to check in for my appointment for X-rays and I was about 30 mins early and they were able to take me back and get started right away. Also the office felt safe, clean and sanitized and everyone was wearing masks and proper gear. The X-ray tech was amazing, super friendly and she made the whole process quick and easy! I also scheduled an appointment with the dentist on a video call and he was AMAZING! I felt I was really taken care of and listened to and haven't had this type of experience with a dentist since I was a child. They really made me feel comfortable and I felt they were very honest about what I need done. I look forward to making this my new dental home. Thank you for your amazing customer service and making me feel comfortable and taken care of! Best dental experience I have ever had!

I went to Dr. Zak Dental Group in Temecula to see Dr. Asatani to have permanent crowns put in. His care and expertise were both great. The bite matched perfectly the first time. I would highly recommend this office for all dental work. They are very kind, professional and upfront about what they are needing to do and how they will do it.

This place has been my savior the past months. I’ve had some extensive dental care done to my mouth and during that time it’s been awesome considering your dealing with the mouth. The staff and the dentists themselves have been so amazing and helpful. There’s been a few times I’ve had to just walk-in because of excruciating pain and they have always managed to get me in. They take great care in there patients and there’s no other dentist I’d rather go too or recommend to someone.
I will continue to stay loyal to this dental group and anyone else that is experiencing pain, swelling or any other symptoms that might be accumulated with the mouth, I highly suggest this dentist office.
They won’t let you down.

I have been to this office twice in the past 2 months, all during COVID-19. First for a cleaning, impressions, and fillings then second time for night guard fitting. Both times were very professional and they had me in and out in no time. They are taking every precaution necessary to minimize the risk of transmission during these times and staying very professional as always! Highly recommend this office.

I also didn’t have any dental insurance when I first went in for tooth pain and their in house dental plan is pretty comparable to any other plan. It’s 2 cleanings a year (every 6 months) and doctors visit plus they cover around half the cost of procedures.

I took my daughter in on Friday Sep. 24th to get 4 fillings. The check in was by texting when we got there. We waited maybe 2 minutes before we were told to come inside. When we got inside there was hand sanitizer present at the counter and we got our temperature checked right away the staff made us feel safe as they were wearing they're protective mask and face shield. They took my daughter back right away where they then had her wash her hands and rinse her mouth before they worked on her fillings. It was an amazing experience and I would recommend them to everyone!

I've gone to this dentist office for years and it is honestly the best. The reception staff are always so helpful, nice and professional. Dr. A.is one of the best dentists that I've ever encountered. He is always professional, informative, and has a great attitude. Would recommend this office to anyone!