Dunkin', Laguna Hills CA

This location consistently has issues with the drive thru. On a multitude of occasions, the line has been backed up and I've had to wait 15-20 minutes at least to get through the line. That seems absurd to me. Management or staffing seems.to be an issue. The employees are great but I will avoid this location on any busy time.of day.

I have heard of their coffees being really good and wanting to taste what people raved about.unfortunately my experience wasnt that great.i ordered a large caramel iced coffe.honestly.is just sugary cold water.doesnt even have the flavor of caramel nor coffee.couldnt even drink half of it then throw it away. I'll tryanother location and see if theyre different.maybe i just got a bad batch.

Been coming here for a couple of years as my nine-year-old daughter likes the chocolate donuts on Saturdays. The service here is really spotty and often rude. The manager is nice enough but doesn't really train or hire good team members. Today I drove 20 minutes, picked up my daughter's order and discovered upon arriving home that is was wrong again. Drove back and walked in, the guy behind the counter just stared at me with a condescending smirk on his face. Didn't ask if he could help, just stared. I told him order was wrong and he laughed.

I asked to speak with the manager and she made excuses for him that he couldn't hear with the headset. So you have a manager that won't train or hold people accountable so this place will continue to suck going forward.

The coffee was great, but the service was very low. From the minutes we order through the drive through you can tell the server didn't want to be there. Very unfriendly.

Fast & friendly! Some items are a hit or a miss. Got a cold brew and it was more like a water bottle, but also got the snackin bacon which wasn't playin and was amazin. Donuts are mid. It's a fast food place so I don't expect the highest quality. Still great place tho once you learn what's good here.

This morning I Ubered breakfast for myself and one other person. It definitely hit the spot! We both got our coffee and something to eat. Our coffee tasted great, and our food was delicious. Very quick service from our Uber driver and the people at Dunkin'. We really like ordering at this location.

I love their coffee but the wait time for drive-thru it’s way to long. Every morning I go I Hope it’s the day it will be a fast drive.

Coffee and donuts! What's not to like? I ordered a dark roast coffee and Bavarian Cream doughnut. The coffee was excellent and the doughnut was fresh and tasty.

Quick stop for two Donuts with sprinkles for a 4 year old's Birthday party. Lots of choices and we spotted with 2!

This Dunkin’ is my neighborhood cafe. Easy access to I-5. Plenty of free parking spaces. Always stocked with all donuts flavors and muffins. My flavors are the blueberry muffins and Bavarian cream with Dunkin’ coffee. Although they have a beautiful seating area inside, the patio is very nice as well. Beautiful mountain view from the patio facing 24 hours fitness

Food is awesome and the service is great. My server was very attentive and helpful. Great popcorn chicken and bossam. The cold wheat noodles were very refreshing.

Very poor management, the new employee charged me mistakenly cold coffee instead hot coffee and price difference was only 50¢ after complaining the smart oriental manager telling me it’s same price, I showed her the price on the menu list she was acting that she can’t read hahahaha, Dunkin should replace her. And get someone more professional.