Dunkin', Suisun City CA

Service especially in the drive through is TERRIBLE! The guy working today Saturday 10/14/23 1: 20P needs to be retrained on his customer service! After his attitude about a drink I wanted to ordered I reversed and left YOU WILL NOT HAVE MY BUSINESS WITH EMPLOYEES WITH ATTITUDES

Also to add to this, I have been to this establishment 3 times and all those times the same guy with attitude was pouring himself a drink and touching everything even the donuts without washing his hands and I told myself and have warned my family not to come back but I try to give it another try and again same guy has a bad attitude in the drive through, if you want loyal customers to keep coming back your employees need to be retrained with customer service and hygiene around food/drink!

It would be nice to be able to understand the person at the drive through. Papa John's, 711, every smoke shop any where, and now dunkin? Hindians are taking over and their customer service is trash.

Love the drive up window to order doughnuts! They were the cutest Halloween doughnuts. We weren't expecting them to be festive.
Thank you to the business for providing such an easy way to get our sweets for our party.

It's 10 a.m. How the hell does this place make you wait in line for 5 minutes through the drive-thru and nobody's here

People, please know this is not a full 31 flavors or a full Dunkin doughnut. If you want your favorite ice cream.head to Fairfield for the full 31 flavors. If you want fresh doughnuts.across the street is best. This place is good for when you are in a pickle and trying to fix your sweet tooth. Not when you have a craving for something spefic.

Evening staff greeted us at the door. Gave us a few mins. And checked to see if we were ready. Also, answered some questions. Their donuts n ice cream was yummy. Overall experience was great. Store was clean n organized. Staff was sweet n friendly.

I order a brew coffee medium roast (extra hot) explain detail as possible not much just too make sure it was extra Hot, when my order was yelled ready I got my coffee and Lis was not put on right spilled over my hand and shirt after cleaning up try to sip on my coffee it was Cold to top it off brought it up to if I can please have another or if possible to heat this one up to get it to a hot temp, I was told “No it’s how the machine makes it”. Didn’t want to make it a bigger deal I asked for refund and went about my day.

Done going to dunkin - not worth a decent coffee with spit in it.

Regional aren’t reading their reviews.

Staff are always helpful and go above and beyond. The milkshakes are great-extra creamy and theyll make it with any of the 31 Flavors! I had a mangonada and it tasted authentic -with Tajin and chamoy!

I don't think I've ever had issues here. Drinks and food are always consistent can't complain

I have been to many dunkins in the past but this one is by far the worst. Starting off with pulling into the parking lot, all the trash cans are over flowing. Inside the floors and tables are dirty. Second tue staff was clueless on the donuts they offered. They didn't even know what the bakers choice was. Like seriously? They also didn't greet and were not friendly. They had the look of They didn't care. The donuts were the only slightly positive thing. They tasted ok. We will not be returning.

Fr the worst dunkin I’ve ever had. Coffee tastes like they haven’t cleaned out the creamer machine or something. Customer service is -2/10 btw I just would not go to this location lmao

Tried to give Dunkin another try here in Suisun after a previous (Just as bad) experience. I waited between 20-25 minutes or so for my iced coffee (Caramel craze) and they barley had any orders. They asked what I ordered 3 separate times. They made it wrong the first time, then they remade it. I drank maybe 20% or less of the cup and threw it away because it tasted discusting like they burnt the coffee and just kept letting it burn. Yuck. I can almost guarantee they don't clean their machines based on both taste and texture. They seriously have no clue what they are doing there. 2 of the workers had their underpants hanging out (They must think it's a cool look) and it was both unprofessional and not sanitary.
I will never come to this location again. Especially when the one in American Canyon (Where I live) is so much cleaner, a freakin million times better trained, quicker, and their customer service is amazing. Suisun Dunkin customer service is non-existent. Period. Now I'm sad. I hate giving bad reviews.

I ordered through the self kiosk and she gave me all the wrong donuts. I should've checked before I left the store - I got a chocolate cake donut got regular chocolate. If they were out of the cake I assume they would have asked if subbing it for the regular was okay but I wanted a cake donut that day.

I ordered the honey pepper sandwich and I wanted extra bacon on the side and I changed the croissant to A cinnamon Raisin bagel which was Burnt and the bacon was burnt I asked for new bacon to put on my sandwich and a new exercise and the lady acted like I was asking for a lot when I paid $11 for a sandwich And decide to bacon I did get the new bacon but I won't be coming here again