East Bay Upright MRI, Hayward CA

Iam extremely claustrophobic this place is the best had a fan and a TV to keep you relaxed and my scan went very quickly, staff was extremely nice I will choose them again for sure.

Thanks upright!

I am extremely claustrophobic. I walked out of three other MRIs, a standard, a bariatric and an open. I was medicated on two of the three. I tried my best to do the MRIs, but I just couldn't do it. While leaving the open MRI, the tech was very empathetic and told me about East Bay Upright MRI. I scheduled an appointment that same day and was seen within a week.

The test took less than half the time than the Open or Bariatric MRI would have taken and I was able to complete it without medication.

The tech talked me through the entire experience and I was able to watch TV while the tests were running. I highly recommend this place to any claustrophobic folks that fear the dreaded MRI. This was a cake walk!

This place is AMAZING! When you walk through the door, the staff is friendly and professional with a relaxing atmosphere.

The upright MRI is exactly what makes someone like me very comfortable. If you get anxiety or closterphobic, you're in the right place.

I am a large person with wide shoulders. Because of my size and shoulder width I could not fit into the machine. If your shoulders are wider than 18 inches you most likely won't fit into the machine. I drove 2 hours to get there to find this out.

Best experience to say the least. The staff that I had the pleasure of meeting.aka Charisse and John, are some of the kindest people you’ll ever meet. They treat you like family, but they’re also just as professional and very good at what they do. It’s stressful enough having a serious medical condition and nerve wracking not knowing what the MRI results will be. But their kindness was just what I needed to feel comfortable and well taken care of. So thank you Charisse and John. I walked out of East Bay Upright MRI with a smile on my face. You’ll never have an issue trying to reach them on the phone, nor have an issue scheduling an appointment. When you walk in, they treat you with so much kindness and respect. Everything there was very clean and tidy. They also wore their masks, which made me feel comfortable during this pandemic. The MRI machine was very comfortable, and perfect for anyone with claustrophobia. There’s a TV screen in front of you in case you want to watch TV during your MRI. John gave me the images on a CD the same day as my MRI appointment, and I received the report only a couple days later. I’ve gotten many MRI scans laying down, which has never showed the severity of my condition. The upright MRI was just what was needed to properly diagnose, and give a clear picture for my doctor. Now that I have gotten my imaging done at East Bay Upright MRI, I’m able to get the proper medical care from my doctor and soon get back to normal life. On another note.from personal experience, If anyone ever has an issue with your insurance approving the MRI, or giving the letter of agreement, I’ll let you know East Bay Upright MRI does everything perfectly on their end, so it’s best to contact your insurance company if there’s any issues or delays. East Bay Upright MRI keeps up their end and calls you when they have all the info they need to schedule an appointment. Anyways, I had a great experience here and if I ever need another MRI, I know where to go. Thanks again.

Terrible this place is filthy they pass around a tablet to patients and dont clean between uses people everywhere no masks.the front desk was very inept to what they were doing.i have had numerous MRI's this place is the worst.do yourself a favor stay away