eaves West Valley, San Jose CA

I have been living here for a year. I have only good experience with the leasing office, maintenance - very prompt fixes, cleanliness, laundry room, pool and the reservation during pandemic, online payment system works well and the renovated studio I’ve been living in is perfect for me. Nice floor, nice appliances and new kitchen and although I live in building H, I hear no noise from the Saratoga Ave, my patio is facing the opposite direction and that’s enough for making in quiet. I recommend this apartment complex.

Shout out to Measha and Donald!

Thank you for the great customer service and professionalism displayed throughout our application process. My girlfriend and I really appreciate your willingness to help your customers and patience to listen. Thank you for the positive energy and we for sure will reach out if we have any questions.

Sincerely,
Susan and Jordan

I've been here for about 6 months already so they had a one of their promos or specials. Refer a friend and get 750 off your rent if you move in by a certain time before my friend had moved in I sent an email inquiring how do they put a refer a friend. They said that they were at the time of move in well my friend moved in the next day. He said that he had put my name Bonnie Levy. So well a couple days later I called office inquired about it it stated that they would talk to the person that helped lease the apartment which she was on vacation. Then I was advised don't worry about it he has to be here 30 days anyways. 3 months later still did not get the 750 off my rent supposedly he not put my name but clearly thats the whole reason why he moved in so quickly so I can get the refer a friend bouns.

They treat you as they please regardless of how nice or understanding or patient you are with them. Terrible service. People at the front desk keep saying different things about one subject. How do I know what's right or who's right? Uncoordinated. Lack of communication. The ladies there are rude, horrible attitude all the time.   They treat you as they please. I made an appointment as THEY asked me to do, but when the time came: no one was there, office was closed, no one answered the phone, and no one informed me of any change. When I finally get hold of someone an hour later the ladies there  had horrible attitude saying completely different things about the appointment compared to what was spoken of before hand with anotheremployee. Another incident was when they told me they were going to send me paper work to finish applying but 4 days later they never did. I had to call them to remind them. Unprofessional.  That's how they treat loyal customers? Terrible

I don't recommend this apartment! I have lived here for 1 year and a half, there are a lot of noises from maintenance/carpet cleaning truck during the daytime, it really bothered me when working at home during this pandemic time. But those things are still bearable, one thing that really makes me disappointed and even angry is the communication I got from the leasing office is really bad! I felt no respect from them when talking to the staff and they seemed not really caring about the people living in there. And they behaved so unprofessionally and rude when dealing with complicated living issues I have encountered.

I used to live in a 2B2B, and in the middle of my lease period, I have added one friend to the lease, and the lease got updated since then. But for some reason, the first-month payment didn't get paid successfully thru the online system. I thought I was paid but it turned out that after 1 month later, I got a notice of vacating letter from my mailbox, and ended up with a $600 dollars penalty fee. However, during the time of unsuccessful paying the rent, I got no notice, even an email from the system and leasing office to notify me of the situation. This 600 dollars shouldn't be charged if they could at least like other communities send a notice to the door or emails or call.

This is one frustrating experience. Another one let me totally lose my temper in front of the leasing office door. So I moved out one month earlier before the end of my lease because I don't like the apartment apparently. But I forgot to submit the 30-Day Notice right the 30 days before the lease end date, I sent off the email to ask about the situation right around 17 days before the lease end day, and around three days later, I got the email from the leasing office that asked me to write a form for moving out. I left the date of writing the form, but at that time I didn't know the form they required, there was one cell asking the date, I thought it is the date I filled the form but it turned out to the starting date of the 30 days moving, which means I need to pay additional money because of the late reply from them. So I went to the leasing office to see if I can modify the date, but they rejected that and kept saying they need to investigate, even though I have shown them the emails. WHY should I pay for your late reply? But during the talk, there are two male staff were laughing at the date I put on the form, kept asking why you put the date into the form. I felt like they were thinking that I was dumb. SO DISRESPECT!

And also my roommate moved out and disappeared (not replying to any of my messages and emails) after I moved out without cleaning her room and her furniture. And because I'm the person on the leasing that can pay for the penalty of the dirty apartment so I also asked about the financial responsibilities, hoped that I could get some warm suggestion about how to deal with the situation from the leasing office. But they have no patience to listen to me and saying that it's not their responsibility to deal with my roommate relationship. And when I asked for cleaning the garbage in the room, they fooled me that they gonna charge me $100 dollars per item? That's so dishonest.

To sum up, don't choose Eaves West Valley, Eaves might be a good brand, but the staff working at the Eaves West Valley ruined it.and as a customer, I felt so mistreated.

We were so excited to move here because of it’s beauty, but regret it as we’ve faced SO MANY issues in the year we’ve been here. We wouldn’t recommend anyone moving into these apartments unless you want to experience all the difficulties we have!

2 weeks after moving in, we had TERMITES coming in from the ceiling and our bathroom sink overfilled with black water from backed up plumbing multiple times.

If you have a car, don’t bring it here! We have 3 cars and ALL 3 have been broken into inside of the property and out in front. One of our cars had its tire slashed (along with 3 other peoples cars) inside of the gated parking lot. And, our motorcycle was STOLEN from inside of the gated parking lot. There’s no feel for security here and there are no cameras! We’ve been told they are not responsible and can’t do ANYTHING about damaged cars and theft. They literally told my roommate that we shouldn’t expect to be safe here. They wouldn’t send an email alert to all the residents about my stolen motorcycle, but they sent out an email about a lost cat!?

Not to mention, a man tried to jump into our patio and break in at 3am. We alerted security, but were we updated afterwards or contacted? Nope!

Most gates around the property are broken and don’t lock, allowing anyone to come inside. The gates to the garages are broken every month and while they say they’re gonna fix it, it just happens again.

Also, there’s COVID and NOONE WEARS A MASK WALKING AROUND THE PROPERTY OR KEEPS 6 FEET OF DISTANCE. Anytime I do laundry in the laundry room, there are people who aren’t wearing masks! Oh, and our laundry room actually caught on fire one night. We weren’t sent an email or alerted about what happened the morning after.

The customer service of the leasing office is TERRIBLE. They’re so quick to try and get you off the phone. The maintenance team is AMAZING though and has always kept the best communication with us about our service requests.

But brace yourself if you plan to live here.

Current resident - Worst apartment I have lived in the bay area. The buildings are so old and infested with pests that every week you have to call for pest treatment. Every other week there is water shutdown and sometimes without any notice. In six months there have been two 12 hour electricity shutdown which I have never experienced in bay area. On top of this they have now started excessive noise construction in the middle of Covid when everyone is working from home. I am guess most 5 start reviews are probably fake.

I am very happy to stay in this apartment. Mark Corpuz did great job in convincing me moving here. He also is a great helper to me in introducing the area. I am comfortable in staying in the apartment now.

The location is excellent. The management representative Housman is very helpful, responsive, and patient. So are the rest of office stuff. The apartment is old so expecting frequent maintenances to fix things. Pet friendly is nice but also bothered by dog barking in a quiet evening. Over all recommended.

Awesome Service! The maintenance guy made sure he fixed the refrigerator and also came back to follow-up on the issue is fixed.

I just moved in. I had a wonderful experience from application to move in. My Agent, Mark Corpuz is extremely professional and kept me informed through out the process and continues to do so. This was a great difference from my previous location. I’m very glad I made the move. The community is very nice and clean.

I was helped by Mr Mark Corpuz. I'll be moving to the Eaves West Valley this weekend. I was very happy with the service he provided for us. He had the patience to show us the facility and explain to us all amenities.

We are really looking forward to move in and be part of the great Eaves Valley Community.
I’ll highly recommend him to co-workers and friends for his professionalism and efficiency.

I was helped by Julia Sibley and although I ended up not moving in this year, I was more than satisfied with her persistent and helpful assistance. She was very genuine and professional and I really liked my future resident experience. I look forward to moving in next year!

Eaves is a good place to live. Staffs here are very friendly. They can respond for my maintenance. Hector comes to my house and repaired everything for me. He is very friendly and helpful!

Eaves is a wonderful place to live. I especially love working with Mark, a helpful, friendly staff member who helped me find the right place to live. The location is perfect for running errands, and walking around. I have never been so happy living in an apartment complex!

Christian came to my home today to repair the dishwasher, he worked extremely hard until the job was done. He was very friendly, professional, efficient and super helpful the whole time. Thank you Christian for the wonderful experience!

Hector helped to repaint sink and bathtub and he was super friendly and nice. Everything was performed quick and neat.
Both sink and bathtub look like a brand new.

Thank you, Hector!

It’s a really nice and quiet place. Mark Corpuz is also really nice. He helped and still helping with any assistance that I need. In the overall the place and services are great!

I had a great experience with Hector for the service request. He was professional, efficient, knowledgeable, and friendly, and did a great job on a variety of repaires

Great Community! Maintenance people are always very nice, specially Hector, who has always offered a great service to us. He is polite and quick. The community is always clean and parking is great!