Eco Caters

Pre-Wedding Experience with Eco:
Emily and I did 2 tastings with Eco to make sure that we chose the correct meals for our guests. We upgraded an appetizer, salad selection, and entrée selection. Eco caterers advised us that the most expensive arrangement – the poppy arrangement- provided the most food and would be more than enough. We chose to go with this arrangement. We are of Ukrainian background and thus we informed Eco that our family will be bringing caviar and pickles for each table. We asked if they had the ability to provide Lithuanian bread and told them that we could provide it if needed. They told us that they could do it and it wasn’t a problem.

Day of Wedding: We purchased dishes for caviar and pickles (as our contract stated), and my mom came early and plated all the caviar so it just needed to be put out on the table. We brought crackers- approx. 20 boxes, to be put on the table.

Cocktail hour: The cheese table during cocktail hour was obliterated – many of my guests went there only to see it was empty.

Dinner: On the table was not ‘assorted breads’, like Eco’s contract stated. There was one type of bread, that accompanied the Lithuanian bread I paid for, Italian white bread. Eco ran out of all bread within an hour of dinner. Eco ran out of all butter within an hour of dinner. When I came into the kitchen to see how this could be (because I couldn’t believe it) I was told the following statements (with my responses below) :

‘We ordered enough bread and butter’ ‘We filled up each basket twice’
Obviously, not. I had guests asking for bread and butter throughout the night to eat the thousands of dollars’ worth of caviar that we flew from New York. Caviar was in my contract. Eco was aware that we would be bringing caviar and knew that bread and butter was needed for it.

‘You got a great deal from us on the Lithuanian bread, do you know how hard it was to find? ! ’
Are you f***g kidding me? Apologies for my language, but there isn’t a word more appropriate. Before the wedding I told Eco I could bring the Lithuanian bread. Their experience in acquiring the bread is irrelevant.

‘The bread is complimentary; you didn’t even pay for it’
Really? ! You are telling me that there is not enough because it is complimentary. I was fuming after the last 2 comments.

At this point I asked Eco if someone would rectify this situation by going to a grocery store to buy bread and butter. The manager refused. I told them I would go to the store myself during my wedding. They could not care less. There was ZERO attempt to solve the problem, but every excuse. I paid $1.00 per person for Lithuanian bread. Don’t you think this is enough to ensure that everyone had bread?

Luckily, our wedding coordinator saved the day and went and got bread and butter for my guests. Upon arriving with bread we learned that Eco had not even put out all the crackers that we bought. My head was spinning, and I was livid. Bread and butter (and the caviar) is part of my culture. I made this really clear in both our tastings – Eco knew about it. Someone dropped the ball and did not read what was clearly stated in our agreement.

Food Quality: This was the best part about working with Eco, the food was tasty and well prepared. I appreciate that. Overall the presentation of the food was unimpressive.

Staff: The wait staff, bussers, bartenders were incredible. I thanked each of them continuously through the night. The manager was unprofessional and angered me beyond belief on the most special day of my life. She did not try to solve the problem in any way.

Food Quantity: My guests left hungry. There was nowhere close to enough food on the table. The worst part is I continued to hear this from guests for a week following my wedding. Some went and ate fast food on the way home. My sister-in-law, father, and best friend did not eat an entrée because they wanted to leave enough food on the table for other guests.

I don’t want anyone to ever have to go through what we did. The catering was beyond mismanaged, and they did nothing to try and find a solution.

They were contracted through the wedding venue to provide catering for our business. We paid them over $1,600 as a payment to secure the date. When covid struck, we were unable to continue with the wedding celebration. I pleaded to split the difference with them so we could both just walk away but they told me that they could not give me any sort of money back because they "had no money left to give". Because of that, I have been trying to work with them to find a way to cater some sort of meal to redeem this money (They would not allow me to transfer it or donate it to another couple for them to use towards their wedding celebration). I have asked for multiple dates to redeem a catered meal to use up the money and the response each time is that "That date is unavailable". They are continually putting unreasonable restrictions on and unavailable dates in place so that I am unable to redeem the money that I paid them. I even asked them if they would be willing to extend how long I have to redeem the catering so I could try and maybe put together some sort of holiday celebration. They happily complied with my request to work towards some sort of holiday catered meal and then turned around and told me that they are not open around the holiday dates anyways. At this point, I feel like they are putting me off until my contract to redeem the food is up and they can just keep the money I already paid them. I know covid hit A TON of people, but this experience has been absolutely awful to go through with them.

Horrible caterer. Order food from anywhere else, we would have been happier with not eating over the experience we had.

We had the truck come to our office for lunch, they were prompt, great price and the food was so good. Definitely will be calling them again.

I am most certainly positive this catering van does not have a speed tracker. Reckless driving on the freeway with a Logo car is foolish and dangerous. Please be considerate for other people’s safety.
-Phil

People that work here are rude and disrespectful the guy that drives the car in the night in downtown is rude anddisgusting he lives in my apartments and I see him in the car all the time what a rude guy