Educational Employees Credit Union - EECU - Valentine Branch

This EECU has friendly service. Always has been. A few negatives, the ATM is unable to accept cash for deposits (this happens frequently) The ATM at this location seems dated compared to other banks.
When depositing cash inside EECU’s doesn’t have a cash counter. It takes a bit longer to count cash.

Went on Christmas Eve to deposit money into the atm (guilty of late Xmas shopping), only to have the atm take my money, kick out a receipt with a technical error, and now I have to wait a month to get my money back. This isn’t the first time these atms have been horrible, countless mistakes and errors, always down or having problems. Try and reach out to customer service only to be mocked and rushed off the phone. Really disappointed with this branch and location. Definitely changing banks after this.

I hate this branch on Valentine's especially the manager a tall caucasian man and the teller Maria lidia I go in every payday and get my money on my payroll card transfer to my bank account and never had an issue til now for some reason all of a sudden they said they dont do that there which is funny cus I do it every payday so they no longer get my business I now go to the barstow branch the tellers are great and NEVER give me hard time.and they actually know wat their doin

Great customer service! Staff is awesome! So happy with my new bank! Wish I would of joined 10yrs ago!

Victim of a scam and did little to nothing to help basically accused me of putting fraudulent checks into my account filed a police report and gave them the number and they basically just want me to come in there with cash and just pay it all off at once horrible customer service

I went by today with my two daughters. My 4 year old and my 20 month old. Let me tell you, Susie helped me with what I needed done which was to open my checking account again and she is so wonderful! She was great with my kids and with me. She made the experience fun and filled with humor. Such great attitude. My kids LOVED her. The way she spoke to her coworkers was great also. She just makes you feel really positive with her because she has such a positive attitude. Before I sat down to do my course she made sure my daughters were occupied right next to me and not giving me a hard time before she left back to her desk. Every single employee I interacted with or noticed my daughter's were very friendly and so welcoming to my kids. They each interacted with my daughters. I had to do a course which was difficult because my daughters were giving me a hard time but the employees made it no big deal and gave me a hand here and there especially Sherry and Susie. I couldn't believe how helpful they were. I honestly wanted to cry from all their kindness with helping me with my daughters. I've never seen any place like it. Sherry at the front desk was great also. Everyone just is so positive and welcoming. Sherry and Susie made sure to check on me throughout my course to make sure I was okay and didn't need anything. I would definitely recommend anyone here. I've been banking here for years and they've been great with me.

The bank is good but specifically this location tried to screw me. I over drafted 2x and they said that Regulation D prevents my checking account from transferring money from savings account (overdraft protection) The shady manager agreed to credit 1 overdraft fee back but not the other. The teller working the counter had no clue about Regulation D. EECU in no way made this clear, and refunding 1 but not both is like a slap in the face. I wasted my time and entire lunch break calling in to customer service to get it handled. Screw that manager (an old lady with glasses) for not even having the balls to talk to me. This location is generally pretty good but this is 100% shady, bad business.

Great place and great staff. They know how to work great with you and its always a great welcome. Thanks EECU

Inconvenient hours of operation. Closing at 5pm makes impossible for those of us with day jobs to get teller services. Needed to cash a check and wanted to open an account, but after racing from work to the bank just isn't worth it for me.

Locations are sparse. I do not want to go downtown for a short transaction, only to waste time finding parking. No Thank you.

Security is there during evening and night time hours to ensure everyones safety when using the ATM machines! Which makes me EXTREMELY comfortable!