El Camino Bike Shop

Friendly staff, good inventory, and expert bike technicians for service. Love my new Pivot

Andy and the shop are awesome. Could have asked for a better experience. No pressure and they took the time find the right bike. I would not hesitate to go back and will recommend them to family and friends.

If you’re getting a bike fixed for someone you love, DO NOT BRING IT HERE.i needed my trek bike looked at & fixed in a short period of time so i could use it as my main transportation to work.it was a gift from a friend so i didn’t know much about it, only that it hadn’t been used in a while & needed a tuneup before riding.when i brought it into the shop the first time, i was told the ONLY thing keeping it from riding perfectly was that the wheels weren’t the right size for the bike.we agreed to order & install new wheels, and add a rack/basket to the back (per my request), at a $300 estimate for everything.i dropped off my bike, then waited two weeks for a call back.i then had to call repeatedly to speak to someone about the status of my bike, apparently their phone line was having issues.after another week of waiting, i finally got through to the shop, who said my bike had been done the week prior & i was free to come pick it up.
Now, all of this would’ve been fine.i understand communication errors in a business.
But when i go to pick up my bike, the wheels are replaced, and i’m told they took the liberty of replacing the chain as well as some other things for me as well -
They also took the liberty of charging me for all of these things, my total coming to $322.but there was no rack or basket.
They claimed to have no note of this, and if i wanted one installed i’d have to wait another few days, as well as pay full cost.

I was pretty upset over the time i’d wasted at this point, so i explained what happened to the manager & eventually managed to reach an agreement - id purchase a rack from him at $61 (after tax), have them install it for free, and receive a basket of my choosing for free as well.

Sounds like a pretty good deal for me, right?
WRONG.

MY VERY FIRST RIDE TO WORK, THE RACK THEY HAD JUST INSTALLED, CAME APART.i happen to be a very lucky individual.i sensed danger the moment i heard tiny metal pieces hitting the ground behind me, and slowed down a great deal right as the basket slammed into the pavement, still attached to my bike.
Now, i had just come off two very steep hills i live on, where i cannot simply slow down & pull to the side like that had it happened only minutes earlier.
The impact could’ve killed me.at minimum, having your momentum halted on a hill like that - you’re breaking bones.when i went to get my money back, i asked if this was possibly a manufacturing issue, still hoping not to place early blame.the owner himself said the reason it happened was because a part wasn’t screwed in tight enough, NOT because of a defect with the product.he then continued to argue with my boyfriend over the extra $50 i wanted refunded simply for carelessness on their behalf.the owner of this place is slimy.and so is his tattooed mechanic who climbed up from the back to elaborate us on what things they charged us for to begin with:
turns out, one of the $10 charges was for a bike bag that was ALREADY MINE.it was attached to the bike when it was given to me, and was clearly very old, so that tells you something about how smart these guys are.i never got my refund for the rack that was supposed to go through on my card, i have a feeling the owner managed to slip out of the transaction in all the confusion.but i will never be returning here again.

IF YOU VALUE YOUR SAFETY, TIME, AND MONEY, DO NOT BRING YOUR BIKES HERE.

My daughter got a new bike and the sales clerk was so helpful and took his time. Definitely getting our next bike here.

Grateful to have this bike shop in the neighborhood for all these years! Now we’re purchasing bikes for the grandkids!
Wonderful staff-knowledgeable and friendly!

Friendly and knowledgeable service. Good selection of traditional and electric bikes as well.

El Camino Bike Shop is a top-notch establishment! I recently bought two bikes for my kids there, and their service truly stands out. The staff goes above and beyond to assist customers, even offering to order bike parts not in stock. Supporting a locally owned business is important to me, as it keeps money within our community, rather than adding to the wealth of giant corporations. El Camino Bike Shop has earned my business and loyalty!

The staff are welcoming and knowledgeable. Whether it’s helping purchase a new bike, or tuning up your favorite one, the staff here will give the care and attention to the project, no matter how small.

Very helpful and friendly! They performed the service I needed very quickly and I had my bike back in no time.