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El Pollo Loco, Los Angeles CA

Address 330 N Alvarado St, Los Angeles, CA, United States
Phone +1 213-353-0084
Hours 9:30am-10:00pm
Website restaurants.elpolloloco.com/ca/los-angeles/330-n-alvarado-st
Categories Mexican Restaurant, Caterer, Chicken Restaurant, Fast Food Restaurant
Rating 2.2 13 reviews
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El Pollo Loco reviews

13
Sort by: date highest rated lowest rated most helpful
Fernando
October 29, 2021 12:54 pm

I want to thank employe Grecia L for the best customer service she is doing she is very helpful and very professional am very happy to come back to this Pollo loco again

Rich
October 27, 2021 4:31 am

Super duper dirty! All the tables were dirty, trash everywhere, trash cans were super full, bathroom was full of papers on the ground. Parking lot needed cleaning. I wonder how the kitchen was? !? !? !? !?

Willis
October 08, 2021 7:02 pm

The service was fine. Except my chicken quesadilla was left out of the order. Second trip was made.

Travis
October 04, 2021 6:31 am

Always use the drive through. I ordered online at 2: 02 pm, app told me to pick up at 2: 07 pm, didn't get my food until 2: 32 pm

OYA
September 25, 2021 4:46 am

Was skeptical after reading the reviews about the place being nasty and dirty. It wasn’t the cleanest at all but it wasn’t as bad as it read. (To me at least) I do pick up and eat in my own bed in my comfort so maybe that’s why. Anyways the food is delicious, hot and cheap. Walking distance for me and they open early, close late. Nothing to complain about

Ericka
September 16, 2021 6:53 am

Bad customer service.and good tastes old.chicken too dry even when you ask for juicy, they serve it dry, we bought a family meal and we ask lady for salsas and utensils and she gave us 1 set of pork and spoon.

lidia
September 14, 2021 3:56 pm

I bought a combo of 14 piece's and I only got 10 piece's. I called about 5 times with no response. Overall a bad service.

Bird
September 09, 2021 5:47 pm

Poor service and forgetful cashiers. This location had no fountain drinks and no coleslaw. That's like totally unacceptable. They offered me water. Only to find none in my bag.just the lid and a straw to a drink i really needed because its really hot outside plus the staff makes the avocado salsa too spicey. I almost choked on my tortilla which was supposed to be flower. Got corn. Lastly, i don't recommend the cauliflower side dish, dry dry dry. Bye Bye

Arelis
September 06, 2021 5:40 am

Can’t believe that this restaurant has an A. Pollo loco food is delicious but this restaurant SHOULD get it together. Tables are dirty, trash cans are super full and it has not been swept and mopped, super dirty and sticky. It’s a shame.

Holly
September 05, 2021 11:50 am

Delivery man didn't speak English and put on app it was delivered before it was delivered. The had no gravy, the salad had no ranch, my burrito was made completely way wrong not to how I ordered it.

silvia
September 02, 2021 12:16 pm

Wow! I have no words to describe my experience. All the tables were not clean or clean floors. It seem as they recycle the glass bottles in which they were just there on top of different tables. The kitchen floors awful. Honestly, as I waited for my order I thought a mice was going to run by. What happened to provide a clean dinning environment.

Kai
August 17, 2021 9:38 pm

I. Love. Going. To. El. Pollo. Loco! They tostada salad. Chicken! It. Very. And. I. Will. Be. Back. For. Other. Thing. On. The. Menu! Very. Happy. Food. Experience!

Jose
August 03, 2021 12:13 pm

Very bad service. The person taking my order was very rude. We arrive at the drive through and they tell us they don't have any chicken. I asked her how long the wait would be and she said she didn't know. To come back in an hour. This is not the first time this happens and for what ever reason. Its getting worst.

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